Technical Service Coordinator

Origin Coffee Ltd; Helston; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading coffee company in Helston is seeking a Technical Service Coordinator to manage schedules, liaise with suppliers, and support engineering efforts. The role offers a chance to learn from experienced colleagues while contributing to an expanding team. Ideal candidates will have strong coordination skills and the ability to problem-solve under pressure. This position comes with benefits including enhanced leave, a supportive work culture, and training opportunities.

Benefits

26 days holiday plus flexible bank holidays

Discounts on coffee and merchandise

Enhanced family leave

Pension scheme with 5% employer contributions

Access to Employee Assistance Programme

Paid volunteering days

Qualifications

• Ideal for someone who thrives on coordination, structure, and supporting others.
• Calm under pressure, especially when balancing multiple installations.
• Ability to actively contribute ideas for improving processes.

Responsibilities

• Coordinate engineer schedules and manage departmental systems.
• Act as the first point of contact for technical queries.
• Support engineers so they can focus on their technical work.

Skills

Coordination

Problem-solving

Communication

Multitasking

Job description

What you’ll be doing

As Technical Service Coordinator, you will play a crucial role in ensuring the smooth operation of our technical service operations. You’ll coordinate engineer schedules, manage departmental systems, liaise with suppliers and contractors, and act as the first point of contact for technical queries. Clear communication will be central – you’ll be the link between engineers, customers, and other teams, ensuring that information flows effectively and nothing falls through the cracks.

In this role, you’ll need to stay calm under pressure, especially when balancing multiple installations, repairs, and urgent customer requests at once. Problem-solving in real time and supporting engineers so they can focus on their technical work will be key to your success.

You’ll also have the chance to learn directly from a colleague going on maternity leave, giving you exposure to a wide range of processes and responsibilities. As the department expands in line with the broader business, you’ll be joining at an exciting time, one where your input will help shape how we deliver technical services now and in the future.

What we’re looking for

This role is ideal for someone who thrives on coordination, structure, and supporting others. You will:

Why Origin?

• A varied, hands-on role where you’ll have real impact from day one.
• The opportunity to develop specialist knowledge in technical service and progress as the department grows.
• Direct learning from an experienced colleague before they go on maternity leave, giving you insight and responsibility early on.
• A supportive, values-led environment that champions inclusivity, sustainability, and quality.
• A growing business where your contributions are visible, valued, and help define how we work as a team.

How you’ll know you’re succeeding

• Customers and colleagues describe their experience with the Technical team as professional, reliable, and solutions-focused.
• Engineers are well supported, with schedules, logistics, and queries managed smoothly and with minimal downtime.
• Systems are kept accurate and up to date, with data you maintain being trusted and used for decision-making.
• You remain calm and effective under pressure, keeping priorities clear and challenges under control.
• You actively contribute ideas for improving processes, and you see your suggestions make a measurable difference.
• You feel part of the wider business growth story, with your role evolving as the Technical department expands.

Why Origin

• 26 days holiday, including your birthday off + flexible bank holidays
• All the coffee you could dream of – plus discounts on merch and partner products
• Work that’s meaningful, creative, and rooted in values
• Industry-leading brand with a people-first culture
• B-Corp certified and proudly independent
• SCA training and ongoing learning opportunities for all employees
• Enhanced family leave for every kind of parent
• Pension scheme with 5% employer contributions
• Access to a 24/7 Employee Assistance Programme & GP Service
• Enhanced sick pay, period leave & personal days
• Two paid volunteering days every year

Everyone is Welcome at Origin

We believe diverse perspectives enrich our culture and creativity. If you’re passionate about coffee and excited by this opportunity, even if you don’t tick every box, we encourage you to apply. Your unique experience could be exactly what we need.

Why Join Us?

At Origin, you’ll be part of a dynamic team that values creativity, sustainability, and collaboration. We’re committed to providing an inclusive and inspiring environment where you can grow professionally and make a meaningful impact. And, of course, you’ll have access to some of the best coffee experiences imaginable.

While you are here and before you apply, take a look at us on Instagram.