Technical Service Advisor

Silver Arrow Recruitment; Sheffield; On-site; GBP 26,000 - 29,000; Full time

Job summary

A leading recruitment agency is seeking a Technical Service Advisor in the Sheffield area. This role involves managing job cards for the busy workshop and engaging with customers. Ideal candidates will have technical knowledge or experience in a customer service environment, along with excellent organisational and problem-solving skills. The position offers a fixed term contract with salary ranging from £26,104 to £28,746.

Benefits

25 days holiday

Full sick pay

Company car scheme - new VW Group vehicle every 6 months!

Full holiday pay

Career development within a worldwide company

Excellent pension

Qualifications

• Technical knowledge or administrative experience in a customer service environment.
• Excellent telephone manner.
• Proactive approach to work and able to work to deadlines.

Responsibilities

• Support the busy workshop managing job cards efficiently.
• Engage and communicate with customers.
• Plan forward capacity for the workshop.

Skills

Technical knowledge or administrative experience

Excellent telephone manner

Excellent organisational and administrative skills

IT skills

Proactive approach to work

Problem solving skills

Ability to work in a fast-paced environment

Multitasking

Team player

Job description

Overview

Technical Service Advisor required in the Sheffield area - 6-month fixed term contract. Potential To lead to permanent

Benefits

• 25 days holiday
• Full sick pay
• Company car scheme - new VW Group vehicle every 6 months!
• Full holiday pay
• Career development within a worldwide company
• Excellent pension

Your Shift Pattern

• Full time - 40 hours per week
• Monday-Friday
• Split shifts: 06:00am-14:30pm & 09:30am-18:00pm

Your Pay PAYE

• £26,104 - £28,746

Your job

• To support the busy workshop managing, booking and maintaining job cards ensuring they are all accurately and efficiently processed within a timely manner. All while engaging and communicating with customers
• To plan the forward capacity to the workshop
• To canvass for and accept bookings for the workshop in order to fill available capacity
• To correctly interpret customer or internal instructions and complete job cards/repair orders etc.
• To promote additional workshop services/repairs where applicable
• Build rapport with all levels of staff and customers
• To monitor all work to ensure that it is completed by the times required and to report any likely delays to the customer to seek, record and communicate authority for any extra work required or parts to be ordered or fitted
• To ensure that work done, parts and consumables used and tests carried out are accurately recorded on the job card/repair order. To cost the work and raise invoices
• To order parts from the Parts Department and to order sub-contract work
• To account for all cash, cheques etc received and to ensure that all work done and parts used are charged to appropriate accounts
• To provide times, hours sold, statistics and budgetary information
• To undertake such other tasks as may reasonably be required
• To enhance the image and reputation of the company whilst supporting its commercial interests
• To comply with good health and safety practice, all statutory requirements, company policies and standard procedures

What we need from you

• Technical knowledge or administrative experience in a customer service environment and an excellent telephone manner
• Excellent organisational and administration and IT skills
• Proactive approach to work and able to work to deadlines
• Problem solving skills
• Ability to work in a fast pace environment and multitask
• Work on own initiative and as a team player

Benefits

• 25 days holiday
• Full sick pay
• Company car scheme - new VW Group vehicle every 6 months!
• Full holiday pay
• Career development within a worldwide company
• Excellent pension

At Silver Arrow, our priority is you. We strongly believe in getting to know you and understanding your needs in the hope of building a great working relationship.

Call our recruitment team today on #removed#