Technical Sales Specialist & Water Solutions Services

YSI Incorporated; Portsmouth; On-site; GBP 35,000 - 50,000; Full time

Job summary

A global water solutions company based in Portsmouth is seeking a passionate sales professional to manage customer relationships and optimize sales strategies. The ideal candidate will have 3-5 years of experience in a similar role, preferably in the technical sector, with strong knowledge in water technology. You will be responsible for acquiring new customers, maintaining existing relationships, and exceeding sales targets while ensuring customer satisfaction. This role offers a dynamic environment focused on innovative solutions.

Qualifications

• 3-5 years' experience in sales or technical sector.
• Affinity with technical products; experience in water technology is an advantage.
• Excellent knowledge of English, both spoken and written.

Responsibilities

• Acquire and manage existing customers and new prospects.
• Build and maintain a strong network with clients.
• Achieve and exceed sales results based on targets.

Skills

Customer relationship management

Sales strategy development

Technical product knowledge

Market analysis

Communication skills

Job description

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world’s most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Job Summary

• Exploring our (potential) customer’s needs and presenting our products & solutions to fit these needs.
• High Tier 1 contractor and Utilities knowledge and relationship development.
• Acquiring and retaining technical knowledge of our new and / or existing water solutions to ensure our customer gets the perfect technical solutions for his / her water problem.
• Achieving the agreed sales plan through proactive recruiting of new customers and recommending (new) products, solutions and services to existing customer’s needs.
• Planning and developing market opportunities and identifying and realizing up‑ & cross‑selling opportunities.
• Liaising with clients and contacts in the network. Ensuring optimum customer satisfaction.
• Retrieving market information for Rental product, Solutions - and strategic development.

Core Responsibilities

• Customer contact: Acquires, develops and manages existing customers and new prospects.
  • Builds and maintains a strong network with clients and different stakeholders.
  • High Tier 1 contractor knowledge and relationship building.
  • Initiates sales processes by scheduling appointments with both clients and prospects.
  • Gains the customer’s trust by listening, being responsive to customer requests and issues, and demonstrating commitment to the customer’s success.
  • Demonstrates a clear understanding of who the decision‑makers are, and leverages factors that drive their buying decisions on a personal as well as on business levels.
  • Identifies needs and advises customers regarding solutions that are at or beyond their expectations.
  • Prepares and follows up quotations and tenders.
  • Links new and existing products / solutions and / or service & rental offerings to specific customer needs, conveys compelling value propositions that differentiate from those of competitors, and uses selling approaches appropriate for the account and business context.
  • Keeps the customer informed of changes and developments in the field.
  • Manages and respects the existing customer funneling strategy for both direct customers and indirect channels (such as service partners and distributors).
• Policy Development: Identifies market potential and qualifying accounts, prioritizes accounts based on change, potential and segmentation in a strategic sales plan and account planning.
  • Assists in the collection of strategic market information by tracking competitors’ products / solutions and customer response, and act on this.
  • Identifies trends in the market, both technically and commercially and responds to them.
• Order / Sales goals: Meets and ideally exceeds sales results by achieving the expected personal and branch / country / regional sales targets.
  • Is assertive and focused on the sales process, responds quickly to opportunities, and implements countermeasures when sales execution deviates from plan.
  • Demonstrates an ongoing curiosity about technical and sales developments in the field as well as in relevant industry segments to keep an up‑to‑date sales and technical professional knowledge.
  • Acquires and retains technical knowledge of our new and / or existing water solutions to ensure our customer gets the perfect technical solutions for his / her water problem.
  • Strictly keeps proper records in the CRM : including opportunities, contracts, e‑mail handling, customer relations management, tenders and quotations.
  • Works with third party contractors to explore mutual benefits and reasonable options to achieve all parties (contractor, end user, Xylem) business goals while maintaining mutual trust among parties.

Experience / Knowledge

• 3‑5 years’ experience in a similar position with a comparable product or in the technical sector. Industrial sector is an advantage.
• Affinity with technical products; experience in water technology is an advantage.
• Excellent knowledge of English (applicable languages in region), spoken and written.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re‑use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.