Technical Sales Officer

Cognibox; Manchester; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading certification body in Manchester is seeking a Technical Sales Officer to manage inbound sales for both new and existing customers. This role requires excellent communication skills, attention to detail, and the ability to build strong relationships. The position offers a hybrid working model, with office attendance required three days a week. Benefits include enhanced parental leave, a healthcare plan, and a pension scheme. The ideal candidate will have a strong desire to learn and previous telephone-based sales experience.

Benefits

Enhanced Parental Leave

Generous annual leave

Healthcare Plan

Annual Giving Day

Cycle-to-work Scheme

Pension scheme with employer contributions

Life Assurance – 3X base salary

Rewards Program

LinkedIn Learning License

Qualifications

• Strong desire to learn and meticulous attention to detail.
• Ability to present in a clear and concise manner.
• Demonstrable experience of building relationships at all levels.

Responsibilities

• Manage inbound sales for both new and existing customers.
• Gather business process information from clients.
• Prepare proposals for clients.

Skills

Telephone-based sales experience

Building strong working relationships

Confident in CRM systems

Excellent communication skills

Strong decision-making skills

Strong interpersonal skills

Job description

Technical Sales Officer

Department: Sales

Employment Type: Permanent

Location: Manchester, UK

Reporting To: Head of Sales and Onboarding

Description

Empowering organisations to achieve their highest potential. At ISOQAR, we draw on our experience, knowledge, and ambition to empower organisations to achieve their highest potential. As a UKAS‑accredited certification body, we conduct audits against ISO standards and issue ISO certifications. Through a portfolio of progressive solutions, including ISO certification, training, and consultancy, we work with customers to strengthen their businesses, all delivered by our in‑house experts.

As an industry leader experiencing consistent year‑on‑year growth, this role offers an opportunity to join a well‑established and experienced team with a high eNPS score.

The Technical Sales Officer role involves managing inbound sales for both new and existing customers. Although the technical aspects are taught in‑house and require no prior experience, the role demands a strong desire to learn and meticulous attention to detail. It combines comprehensive product knowledge, in‑depth sector understanding, awareness of industry regulations, and adept problem‑solving skills.

What that means day to day

• Gather business process information from clients
• Collaborate with clients to determine the best‑fit approach
• Utilise internal systems and industry guidelines to establish audit durations
• Manage a project pipeline
• Prepare proposals

What you’ll need to be successful

Essentials:

• Telephone‑based sales experience
• Demonstrable experience of building strong working relationships at all levels.
• Confident in CRM systems for analysis and reporting
• Ability to present in a clear and concise manner and in a professional capacity
• Excellent communication skills
• Strong decision‑making skills
• Strong interpersonal skills

Desirable:

• Wide industry and B2B background
• Knowledge of certification or TIC industry
• Ability to complete tenders, Pre‑Qualification Questionnaires and supplier proposals

What you'll get in return

ISOQAR has a hybrid workplace policy, where you will work from the office 3 days per week. We want you to be able to do your best work here. We emphasise providing many ways to support our team to do their best work and below are some of the perks and benefits we offer:

Personal Health & Wellbeing / Benefits

• 🍼 Enhanced Parental Leave
• 🌴Generous annual leave
• 🏥 Healthcare Plan
• 💟 Annual Giving Day – an extra day to give back to yourself or your community
• 🚲 Cycle‑to‑work Scheme

Future Planning

• 💰 Pension scheme with employer contributions
• 🧬 Life Assurance – 3X base salary
• 💸 Rewards Program – access to discounts and cashback
• 🏫 LinkedIn Learning License for upskilling & development

Interested but don’t feel you meet all the requirements?

Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we do consider where an individual might not meet all the criteria, but have the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success. We will make a final call based on our determining whether we can offer the necessary support to upskill or provide the developmental support needed for you to get the best out of this opportunity with us!

Bring Your Whole Self to Work.

ISOQAR is proudly an equal‑opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.

What you can expect if you apply:

• A response to your application within 15 working days
• An interview process consisting of:
  • An initial discovery call with the recruiter
  • A first stage interview via Microsoft Teams
  • Additional interview (likely face to face) with the stakeholders you’ll be working with closely in the role

We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.