Technical Programme Manager, Digital Help & AI Services

Pontoon; England; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading employment consultancy is seeking a Technical Programme Manager to drive behavioral and technical transformations in the retail industry. The successful candidate will lead initiatives that simplify and enhance the colleague support experience while ensuring seamless delivery of services. This 6-month temporary role requires strong experience in digital assistant and AI implementations. Join a vibrant team dedicated to optimizing support for colleagues and making a meaningful impact.

Benefits

Career development opportunities

Impactful role enhancing colleague experiences

Collaborative environment

Qualifications

• Strong background in digital assistant implementations.
• Experience in AI implementation, particularly in controls and protections.
• Knowledge of online content management, simplification, and strategy.

Responsibilities

• Lead initiatives that simplify and digitalize colleague support processes.
• Collaborate with teams to define and execute a roadmap.
• Track progress and outcomes for successful delivery.

Skills

Digital assistant implementations

AI implementation

Online content management

Job description

A leading employment consultancy is seeking a Technical Programme Manager to drive behavioral and technical transformations in the retail industry. The successful candidate will lead initiatives that simplify and enhance the colleague support experience while ensuring seamless delivery of services. This 6-month temporary role requires strong experience in digital assistant and AI implementations. Join a vibrant team dedicated to optimizing support for colleagues and making a meaningful impact.