Technical Operations Manager

WB Power Services; Heanor; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading power services company in the UK is seeking an experienced Technical Operations Manager. You will lead generator engineers, ensuring high-quality service and compliance with regulations. Ideal candidates have a technical background in generator systems and experience in operational leadership. The role includes mentoring, overseeing daily operations, and driving continuous improvement. Competitive salary, private healthcare, and generous holiday are offered.

Benefits

Competitive salary (DOE)

28 Days holiday plus statutory

Private healthcare

Death in Service

Outstanding employee assistance programme

Qualifications

• Strong technical background in generator systems, mechanical/electrical engineering, or power generation operations.
• Proven experience leading or supporting engineering teams in a service-focused environment.
• Ability to diagnose complex technical issues and provide clear, practical solutions.

Responsibilities

• Lead, support, and mentor a team of generator engineers.
• Oversee daily service operations and ensure efficiency.
• Implement KPIs and monitor service quality standards.

Skills

Technical background in generator systems

Leadership in engineering teams

Complex issue diagnosis

Excellent communication skills

Operational management capability

Education

Degree in mechanical/electrical engineering

Job description

WBPS is now Rehlko!

About Rehlko

Rehlko is a global leader in power and energy resilience, with a heritage that spans over 100 years. Since launching the first modern generator, we have continually shaped the way the world powers homes, industries, and critical infrastructure.

Today, Rehlko’s product range includes engines, generators, power conversion systems, UPS, EV components, electrification solutions, microgrid controls, clean energy technologies, and more. Our expertise serves a diverse spectrum of customers worldwide, from OEMs to industrial, commercial, and residential sectors.

As part of this exciting growth, WB Power Services has now become Rehlko UK. This transition means we retain the strong, values‑led foundation of a family business, while being empowered by the scale, resources, and global vision of Rehlko. For our people, this means new opportunities, bigger projects, and a chance to shape the future of resilient, sustainable energy.

About the Role

We are seeking an experienced and technically strong Technical Operations Manager to lead and support our team of skilled generator engineers and service coordinators. This role is ideal for someone with hands‑on knowledge of power generation systems, exceptional operational leadership ability, and a passion for delivering safe, high‑quality, and efficient service.

Key Responsibilities

• Lead, support, and mentor a team of generator engineers, ensuring high standards of technical excellence and safe working practices.
• Provide advanced technical guidance, fault‑finding support, and escalation assistance on generator systems, controls, and associated equipment.
• Oversee daily service operations, ensuring efficient scheduling, resource allocation, and timely completion of jobs.
• Collaborate closely with coordinators to optimise workflow, minimise downtime, and maintain strong communication between field and office teams.
• Implement and monitor KPIs, service quality standards, and compliance with industry regulations.
• Drive continuous improvement across service delivery, processes, and technical capability.
• Assist with complex quotations, technical assessments, and customer consultations.
• Ensure accurate reporting, documentation, and operational oversight across all technical activities.
• Support training, competency development, and onboarding for engineering staff.

What We’re Looking For

• Strong technical background in generator systems, mechanical/electrical engineering, or power generation operations.
• Proven experience leading or supporting engineering teams in a service‑focused environment.
• Ability to diagnose complex technical issues and provide clear, practical solutions.
• Excellent communication and coordination skills, able to work effectively across teams.
• Strong organisational and operational management capability.
• A proactive, hands‑on leader who thrives in a dynamic environment.
• Adhoc travel to customer sites as operational needs require.

What we offer

• Competitive salary (DOE)
• 28 Days holiday plus statutory
• Private healthcare
• Death in Service
• Outstanding employee assistance programme

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities or requirements.
For further assistance please speak to Recruitment.