Technical Operations Engineer (3rd Line)

Internetwork Expert; Remote; GBP 40,000 - 45,000; Full time

Job summary

A leading IT Managed Service Provider is looking for a 3rd Line Technical Support Engineer. This role involves overseeing technical operations, managing client relationships, and ensuring reliable IT services under a 24/7 operational team. Ideal candidates will have expertise in IT infrastructure, networking, firewall solutions like Fortinet SDWAN, and experience with IT security controls. A supportive workplace that values employee wellbeing and offers competitive benefits is also part of the package.

Benefits

22 days holiday basic

Additional birthday day off

Expensed eye tests

Enhanced Paternity Pay

Enhanced Maternity Pay - with 2 years' service

Qualifications

• Strong understanding of IT Infrastructure and Networking principles.
• Proficient in firewall solutions and Fortinet SDWAN.
• Experience with IT Security controls related to vulnerability management.

Responsibilities

• Oversee processes and maintain relationships with clients.
• Adhere to best practices for reliability and security.
• Support day-to-day tasks in Infrastructure, Network, and Security.

Skills

IT Infrastructure

Networking

Security principles

Routing and switching

WAN/LAN technologies

Firewall solutions

Fortinet SDWAN

Cisco ISE

Cisco Meraki Wi-Fi

Tools

IT Security controls

SIEM

DLP

Vulnerability Management

Cyber Threat Intelligence

Endpoint Protection

Job description

Job Title: 3rd Line Technical Support Engineer

Employment Type: DuPont Shift Schedule to cover 24/7/365 service, including bank holidays.

12 hr Shifts = 7am-7pm Day Shift & 7pm-7am Night Shift.

The DuPont shift pattern follows a 4-week rolling rota as follows:

4 Nights, 3 Days Off / 3 Days, 1 Day Off, 3 Nights / 3 Days Off,4 Days / 7 Days Off.

Location: Remote – with travel to client sites when required

Salary: £40-£45K pa DOE

Start Date: Q1 2026

We are an Automation and Innovation IT Managed Service Provider who strive to push the boundaries in technological capabilities.

As an Automation First IT company we deliver excellence in IT automation such as problem solving, programming languages and insist on giving our customers the freedom to suggest new ways of working.

This is an opportunity for an enthusiastic and motivated individual who wishes to join a rapidly growing company which provides IT managed services and automation solutions to a wide variety of business sectors.

We are looking for a 3rd Line Technical Support Engineer, internally called a Technical Operations Engineer, to join our growing managed service technical operations team to support with day-to-day tasks in all aspects of our Infrastructure, Network, and Security management responsibilities. This role will be an integral part in a 24/7 operational team working under a DuPont shift pattern, ensuring uninterrupted support and coverage to our clients.

The role involves overseeing various processes, maintain relationships with high profile clients and stakeholders, and adhering to best practices to ensure the reliability and security of the Customer’s technical operations.

The role will provide an opportunity to build on your strong technical background and obtain practical experience of innovative IT solutions and services.

Qualifications

Ideal Candidates will have a strong understanding of IT Infrastructure, Networking, and Security principles and best practices, routing and switching and WAN/LAN technologies. Proficient knowledge of firewall solutions, both physical and virtual is crucial along with a strong knowledge of Fortinet SDWAN, Firewall Switch technologies, Cisco ISE and Cisco Meraki Wi-Fi. Candidates must also have experience with operating and maintaining IT Security controls related to SIEM, DLP, Vulnerability Management, Cyber Threat Intelligence, and Endpoint Protection.

At Spherica, we believe that a connected team is a successful team, we’re proud to champion a truly Modern Workplace where technology, innovation, and collaboration come together to create an environment that works for everyone. We’re passionate about transformation and encourage our people to challenge the status quo—bringing forward ideas that align with our automation-first mindset. By applying the same forward-thinking solutions, we offer our clients to our internal processes, we create a workplace that’s not only modern but continuously evolving.

As a growing business, we’re mindful of how we invest in our people. While we may not match the scale of larger organisations, our benefits package is thoughtfully designed to offer real value—focusing on what matters most to our team. We prioritise wellbeing, and personal development, and regularly review our offerings to ensure they remain relevant. At Spherica, every benefit is chosen with care, reflecting our commitment to creating a rewarding and supportive workplace where individuals feel seen, heard, and appreciated.

Benefits

• 22 days holiday basic
• Additional birthday day off
• Additional holiday day for each service year after year 2, up to 30 days
• £20 Birthday Voucher
• Purchase of additional pension contributions (salary sacrifice)
• Recruitment Referral Incentive (£200-£500 reward depending on level of role) for recommending a friend - T&C apply)
• Expensed eye tests
• Expensed flu vaccinations for onsite workers
• Spherica Wellbeing Services benefits encompass an Employee Assist Program, Gym & Active discounts, retail discount and salary sacrifice schemes including Cycle to Work and Purchase of Leave.
• Enhanced Paternity Pay
• Enhanced Maternity Pay - with 2 years' service