Technical Operations Assistant

Lockton Companies; Peacehaven; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading insurance and risk management firm in the UK is seeking a Technical Operations Assistant to drive operational excellence within the Specialty division. The role involves supporting KPI management, enhancing collaboration across teams, and ensuring prompt service delivery to clients. Ideal candidates will possess strong analytical skills, previous experience in insurance or reporting, and excellent communication abilities. This role offers the opportunity to engage with various teams and improve operational efficiencies.

Qualifications

• Some previous experience in insurance or reporting-focused role.
• Strong communication skills and the ability to build relationships.
• Curiosity to interpret data for performance improvement.

Responsibilities

• Assist in managing operational KPIs and reporting.
• Work with Operations Teams to support performance monitoring.
• Identify training needs and coordinate sessions across teams.
• Monitor account escalations and ensure issues are resolved.

Skills

Analytical skills

Communication skills

Data interpretation

Organisational skills

Problem-solving

Job description

As a Technical Operations Assistant, you will play a key supporting role at the heart of our Specialty division. Working within the central Technical Operations team, you will help drive operational excellence, strengthen collaboration across multiple Specialty business lines, and ensure our teams have the insight and support they need to deliver outstanding service to their clients.

This role will suit an individual with strong analytical and communication skills. Ideally you will have some previous knowledge or experience of the insurance industry, or practical experience in delivering reporting and managing stakeholders.

Responsibilities

• Assist in managing operational KPIs and KPI reporting across all Specialty teams, including contract certainty, evidence of cover issuance, and bad debt.
• Liaise with Operations Leads and Managers across the Specialty business to support performance monitoring and improvement.
• Work closely with TSG leadership to ensure smooth handover of work from business teams, minimise queries/rejections, and enhance overall client service delivery.
• Identify training needs across teams and coordinate with stakeholders to arrange suitable sessions.
• Attend credit control meetings as needed, run bad debt reports, track key items around brokerage and funding, and ensure timely escalation to the business.
• Monitor QMT account escalations and follow up with Business Operations Leads to ensure issues are resolved.
• Regularly run PPL stats, highlight areas of market underperformance, and collaborate with stakeholders to address issues affecting KPIs and service.
• Support the rollout and BAU implementation of digital tools, systems changes, and new processes.
• Maintain clear, timely communication with broking teams to provide operational updates and promote engagement.
• Work collaboratively within the Technical Operations team to identify opportunities to streamline processes and improve operational efficiency.

Candidate Profile

Ideally, you will have:

• Some previous experience in insurance or experience in an operational or reporting-focused role.
• Experience working with data – the curiosity to interpret the data and look for ways to improve performance.
• A natural aptitude for understanding processes, data, and systems, and a willingness to learn technical aspects of Specialty operations.
• Strong communication skills, with the confidence to liaise across multiple teams and build productive relationships.
• Excellent organisation and time-management skills, with the ability to manage competing priorities.
• A proactive, problem-solving approach and a willingness to get involved wherever needed.