Technical Manager (Customer Focused)

b3 jobs ltd; Bewdley; On-site; GBP 50,000; Full time

Job summary

A family-run business in food service is seeking a Technical Customer Manager. You will act as the main contact for key retail customers, ensuring their needs are understood and met. The ideal candidate will have a degree in food science and experience with major retailers. This role offers a salary of approximately £50,000 and is based in the West Midlands. Monday to Friday working hours are expected.

Qualifications

• Proven background of experience supplying into major retailers.
• Strong understanding of food safety and quality standards.

Responsibilities

• Act as the main technical contact for key retail customers.
• Develop new products and packaging according to customer needs.
• Ensure all products meet safety and quality standards.
• Keep technical procedures and company policies up to date.

Skills

Customer relationship management

Product development

Quality assurance

Education

Degree in food science or related subject

Job description

Overview

This position is with a multi-sited, family-run business renowned for delivering top-quality products to both the retail and foodservice sectors. The company is dedicated to excellence in customer service, innovation, and sustainability.

Responsibilities

• Act as the main technical contact for key retail customers. Ensure their needs are clearly understood, share updates regularly, and develop and maintain strong, trusting relationships.
• Work with teams across the business to develop new products and packaging that meet customer expectations. Keep customers informed and involved through samples, meetings, and clear communication.
• Help ensure all products are safe, legal, and high quality. Handle complaints, support audits, and work closely with the factory to maintain high standards and resolve issues quickly.
• Keep technical procedures and company policies up to date. Take part in audits and collaborate with suppliers to ensure they meet company standards.

About You

• The successful candidate shall be educated to degree level in a food science or related subject, with a proven background of experience supplying into major retailers.

More details

• The Technical Manager job (ref:8929) and is paying c.£50,000 according to your experience.
• The site is based in the West Midlands and is commutable from Redditch, Worcester, Stratford-upon-Avon, Banbury, Cheltenham, Evesham, Royal Leamington Spa, Alcester and surrounding areas.
• The working hours are Monday - Friday.
• Alternate job titles - Technical Customer Manager | Food Technical Account Manager | Technical Manager | Food Manufacturing Jobs