Technical Lead - 3rd-Line Support & Service Excellence

Essential Employment; Ashton-under-Lyne; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading employment agency is seeking a Technical Lead to manage a team of technical specialists. This role involves prioritizing workloads, handling technical escalations, and ensuring compliance with service-level agreements. The ideal candidate will have experience in team leadership and strong problem-solving skills. This position is full-time and on a temporary basis, located in Ashton-under-Lyne, England. Interested candidates should email their CV quoting the reference number.

Qualifications

• Proven experience leading technical teams in a fast-paced environment.
• Ability to handle escalations and provide technical guidance.
• Strong communication skills for engagement with stakeholders.

Responsibilities

• Lead and manage a team of 3rd line technical specialists.
• Prioritise daily workloads and ensure timely delivery of tasks.
• Monitor performance and drive continuous improvement within the team.

Skills

Team leadership

Technical problem-solving

Stakeholder engagement

Performance monitoring

Service level agreement compliance

Job description

A leading employment agency is seeking a Technical Lead to manage a team of technical specialists. This role involves prioritizing workloads, handling technical escalations, and ensuring compliance with service-level agreements. The ideal candidate will have experience in team leadership and strong problem-solving skills. This position is full-time and on a temporary basis, located in Ashton-under-Lyne, England. Interested candidates should email their CV quoting the reference number.