Technical Field Services Engineer

YourCode; Leeds; On-site; GBP 34,000 - 40,000; Full time

Job summary

A leading managed IT services provider is seeking a Field Services Engineer to deliver high-quality on-site technical support across various client environments. Responsibilities include installing, maintaining, and troubleshooting IT infrastructure. Candidates should have experience in a similar role, strong knowledge of Windows and networking fundamentals, and excellent troubleshooting skills. A full UK driving license is required, and the role involves regular travel to client sites. Certifications like CompTIA A+ or MCP are desirable.

Benefits

Benefits package

Opportunities for travel

Qualifications

• Proven experience in a Field Engineer or Technical Support role within an MSP or managed services environment.
• Strong knowledge of Windows and ideally some Linux operating systems.
• Familiarity with ITSM tools and excellent troubleshooting skills.

Responsibilities

• Provide on-site and remote support for desktops, servers, and networking equipment.
• Carry out hardware and software installations and configurations.
• Diagnose and resolve technical incidents escalated from the service desk.
• Maintain accurate records of service activities and assets.
• Support onboarding of new clients and assist in infrastructure transition projects.

Skills

Field Engineer experience

Technical Support role

Windows knowledge

Networking fundamentals

Microsoft 365 knowledge

Azure knowledge

Excellent troubleshooting skills

Customer service skills

Self-motivation

Full UK driving license

Education

CompTIA A+ / Network+ certifications

Microsoft Certified Professional (MCP)

Cisco CCNA

Tools

ITSM tools (e.g., ConnectWise, ServiceNow)

Remote monitoring and management (RMM) tools

Job description

Field Services Engineer – Managed IT Services

📍 Leeds (Field-Based, with travel across client sites)
💷 Up to £40,000 DOE + Benefits
🕓 Full-Time | Permanent

About the Role

Our client, a leading managed IT services provider, is looking for a skilled Field Services Engineer to join their growing Professional Services team. This is a hands‑on role delivering high-quality, on‑site technical support across a variety of client environments.

You’ll be responsible for installing, maintaining, and troubleshooting IT infrastructure and systems — ensuring smooth operations, minimal downtime, and excellent service delivery.

If you’re an adaptable IT professional who enjoys variety, autonomy, and face‑to‑face client interaction, this could be a great fit.

Key Responsibilities

• Provide on‑site and remote support for desktops, servers, networking equipment, and cloud environments.

• Carry out hardware and software installations, upgrades, and configurations to meet client needs.

• Diagnose and resolve technical incidents and service requests escalated from the service desk.

• Maintain accurate records of service activities, assets, and technical documentation.

• Work closely with internal teams and service managers to ensure SLAs and customer expectations are met.

• Conduct regular system health checks and preventative maintenance.

• Support the onboarding of new clients and assist in infrastructure transition projects.

• Act as a trusted technical liaison between clients and internal stakeholders, providing insights for service improvement.

Skills & Experience

• Proven experience in a Field Engineer or Technical Support role within an MSP or managed services environment.

• Strong knowledge of Windows (and ideally some Linux) operating systems, networking fundamentals, and cloud platforms such as Microsoft 365 and Azure.

• Familiarity with ITSM tools (e.g., ConnectWise, ServiceNow, or similar).

• Excellent troubleshooting skills across hardware, software, and network infrastructure.

• Confident communicator with strong customer service skills.

• Self‑motivated, organised, and capable of managing multiple client engagements.

• Full UK driving licence and willingness to travel regularly.

Desirable Qualifications

• Certifications such as CompTIA A+ / Network+, Microsoft Certified Professional (MCP), or Cisco CCNA.

• Experience using remote monitoring and management (RMM) tools.

• Awareness of cybersecurity best practices and compliance frameworks (ISO 27001, Cyber Essentials, etc.).

Additional Details

• Field‑based role requiring regular travel to client sites.

• Occasional out‑of‑hours work may be required for project deployments or urgent issues.

• Exposure to varied working environments, from corporate offices to industrial sites.

If you’re a technically capable and customer‑focused engineer looking to work with a progressive managed services business, we’d love to hear from you.

👉 Apply now or get in touch to discuss this opportunity in more detail.