Technical Customer Success Associate

JPMorgan Chase & Co.; Bournemouth; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading financial services company seeks a Technical Customer Success Associate in Bournemouth. The ideal candidate will possess extensive stakeholder management experience and strong technical skills to lead innovative projects. Responsibilities include working with cross-functional teams, using analytical reasoning to drive improvements, and fostering a culture of diversity and inclusion. Candidates should be comfortable in Agile environments and knowledgeable about the payments domain. Join us to shape the future of financial technology.

Qualifications

• Extensive experience in stakeholder management.
• Excellent interpersonal and communication skills.
• Strong presentation skills with PowerPoint and Excel.
• Strong influencing and motivational abilities.
• In-depth knowledge of the payments domain.

Responsibilities

• Work collaboratively with cross-functional teams to define program scope and deliverables.
• Apply advanced analytical reasoning to evaluate program performance.
• Proactively identify problems and patterns in data for improvements.
• Contribute to a team culture of diversity, equity, inclusion, and respect.

Skills

Stakeholder management

Interpersonal skills

Presentation skills

Influencing abilities

Knowledge of payments domain

Tools

PowerPoint

Excel

Job description

• Business Unit Commercial & Investment Bank
• Posting Date 03/18/2025, 12:07 PM
• Locations BOURNEMOUTH, DORSET, United Kingdom
• Job Schedule Full time
• Job Shift Day

Job Description

Lead innovative projects with your technical expertise and project management skills, driving growth and innovation in a dynamic setting.

Are you ready to harness your technical expertise and project management skills to lead innovative projects? Join JPMorgan Chase as a Technical Customer Success Associate within the CIB Payments Technology team. You'll be a key member of an agile team, assisting in the design and delivery of reliable, market-leading technology products that are secure, stable, and scalable. Your strong analytical skills and adaptability will help you navigate through uncertainty and change, ensuring technology initiatives align with business objectives. With excellent communication and stakeholder management skills, you'll build productive relationships and influence decision-making to achieve mutually beneficial results.

Job Responsibilities

• Work collaboratively with cross-functional teams, including engineering, product, and business stakeholders, to define program scope, objectives, and deliverables, ensuring alignment with overall business objectives.
• Apply advanced analytical reasoning to evaluate program performance, identify areas for improvement, and implement data-driven optimizations to enhance efficiency and effectiveness.
• Proactively identify hidden problems and patterns in data, using these insights to drive improvements in coding practices and system architecture.
• Contribute to a team culture of diversity, equity, inclusion, and respect.

Required Qualifications, Capabilities, and Skills

• Extensive experience in stakeholder management.
• Excellent interpersonal and communication skills.
• Strong presentation skills, with extensive experience using PowerPoint and Excel.
• Strong influencing and motivational abilities.
• In-depth knowledge of the payments domain.

Preferred Qualifications, Capabilities, and Skills

• Familiarity with Agile environments.
• Familiarity with development ecosystems is a plus.

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first‑class business in a first‑class way approach to serving clients drives everything we do. We strive to build trusted, long‑term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit ourFAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.