Technical CSM - Enterprise Security (UK, Remote)

Algosec; City Of London; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading cybersecurity company is seeking a Customer Success Manager in the UK. This role involves driving customer adoption, supporting renewals, and managing strategic relationships. The ideal candidate will have over 5 years of experience in customer success within enterprise software, particularly in security. The position offers a home office setup with up to 50% travel. Benefits include a diverse company culture and opportunities for professional growth.

Qualifications

• 5+ years in Customer Success or similar roles within enterprise software.
• Proven experience managing strategic and enterprise-level customers.
• Solid knowledge of security tech including firewalls and APIs.

Responsibilities

• Drive customer adoption by identifying gaps.
• Monitor adoption health and create improvement plans.
• Support renewals and mitigate churn risks.

Skills

Customer-first mindset

Excellent consulting skills

Project management

Data-driven decision-making

Strong understanding of network security

Fluency in French, Spanish, or Italian

Tools

Salesforce.com

Gainsight

Job description

A leading cybersecurity company is seeking a Customer Success Manager in the UK. This role involves driving customer adoption, supporting renewals, and managing strategic relationships. The ideal candidate will have over 5 years of experience in customer success within enterprise software, particularly in security. The position offers a home office setup with up to 50% travel. Benefits include a diverse company culture and opportunities for professional growth.