Technical Applications Scientist (IT and Networking)

Morgan McKinley; Oxford; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading biotechnology firm based in Oxford seeks a Technical Applications Scientist to join a multi-functional technical team. This hybrid position involves supporting IT operations for NGS products, troubleshooting technical issues, and working closely with scientists and technical teams on experimental designs. Candidates should be ready to assist with product installations, ongoing IT support, and mentoring junior members, all while ensuring high-quality service.

Responsibilities

• Assist with the installation and support of NGS biotechnology products.
• Support customer IT teams with technical issues.
• Partner with teams to deliver high-quality IT support.
• Assist in IT infrastructure design based on customer needs.
• Support training among Sales and Technical Support teams.
• Onboard and mentor junior team members.

Job description

Job Description

Technical Applications Scientist, IT & Networking

The Details

This exciting and varied role sits within a multi-functional technical team, supporting internal colleagues and external customers. Using 1st and 2nd level IT support, this individual will diagnose, troubleshoot, and resolve issues across computer systems, software, and networks, ensuring flawless operation of NGS products.

This role involves working closely with scientists and technical teams to assist with experimental design, product installation, workflow implementation, and troubleshooting.

This is a hybrid role, based in Oxford.

Responsibilities

• Assist with the installation, configuration and support of NGS biotechnology products within customer environments, including troubleshooting and resolving technical issues.
• Support customer IT teams and internal commercial staff (including pre-and post-sales) with sophisticated technical issues.
• Partner with various teams to deliver consistent, high-quality IT support and documentation.
• Assist in the design and development of IT infrastructure based on customer needs.
• Support training and information exchange among Sales and Technical Support teams.
• Onboarding and mentoring junior members of the team.