Technical and Infrastructure ITSupport

Kryptos Technologies limited; Greater London; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading technology company is seeking a Qualified Clinical Application Specialist Consultant to provide technical and infrastructure IT support for Endoscopy medical devices. Responsibilities include customer training, troubleshooting, and managing implementation projects. The ideal candidate will have 2-3 years of IT experience, strong communication skills, and knowledge of Software & Cloud infrastructure. This role involves 50% travel and offers a hybrid working environment, inviting professionals to engage with cutting-edge medical technology while enhancing customer satisfaction.

Qualifications

• Minimum 2-3 years experience utilizing IT systems and processes.
• Understanding of hospital IT practices and procedures strongly preferred.
• Knowledge of Software & Cloud infrastructure.
• Ability to work independently or in groups in person or remote.
• Effective communication skills both written and verbal.
• Strong computer skills and knowledge of MS Office Suite.

Responsibilities

• Organizing testing and updating medical devices and software.
• Facilitate onsite customer training of new equipment.
• Effectively manage instrument implementation projects.
• Resolve technical issues with internal resources and customers.

Skills

Ruby

Disaster Recovery

Active Directory

SOA

Cloud

IaaS

PowerShell

AWS

Infrastructure

Linux

VPN

Hyper-V

VM

IP

Identity

Job description

Tasks

Technical and Infrastructure IT Support- (Life Sciences and Medtech)

Duration: 6 months

Location:

North London (Manchester Liverpool Leeds)

South London (Cambridge)

Hybrid (50% onsite)

Qualified Clinical Application Specialist Consultants (NHD- Non-Health Degree Professional) will be responsible for providing technical and end-user support for an Endoscopy medical device system. Technical support includes delivering operator training at customer facilities providing on-site instrument implementation assistance technical liaison and support sales team efforts.

Responsibilities

• Organizing testing and updating medical devices installing and configuring hardware software and network products.
• Set‑up and organization of equipment and workstations.
• Facilitate onsite customer training of new equipment.
• Effectively manage instrument implementation projects; assisting customers to perform instrument verification studies. Analyze verification study data and prepare statistical reports. Present verification data to the customer.
• Complete required documentation according to policies and procedures.
• Work with internal resources and the customer to resolve technical issues. This includes escalating complaints received from the customer to Technical Support providing all required data and activities following escalation and complaint handling procedures.
• Ensure new instrument implementations are completed to meet timeline, budget and customer satisfaction goals.
• Maintain customer satisfaction.
• Demonstrate effective working relationships with external and internal customers.

Requirements

• Minimum 2‑3 years experience utilizing IT systems and processes.
• Understanding of hospital IT practices and procedures strongly preferred.
• Knowledge of Software & Cloud infrastructure.
• Ability to work independently or in groups in person or remote.
• Ability to travel regionally or nationally as needed (approximately 50% travel).
• 50% travel 50% remote. Will vary week by week.
• Self‑starter with the ability to work independently in an unstructured environment.
• Effective communication skills both written and verbal
• Strong computer skills and knowledge of MS Office Suite Service Based Software CRM and EP Evaluator.
• An active driver's license and a personal vehicle for commuting to assignments within three hours of home are required.

Key Skills

• Ruby
• Disaster Recovery
• Active Directory
• SOA
• Cloud
• IaaS
• PowerShell
• AWS
• Infrastructure
• Linux
• VPN
• Hyper‑V
• VM
• IP
• Identity

Employment Type: Contract

Experience: years

Vacancy: 1