Technical Advisor

Etex Group; Measham; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading company in construction is seeking a Technical Advisor in Measham. In this role, you will provide expert technical support to customers, assist with project specifications, and conduct product training. Ideal candidates have strong problem-solving and communication skills, alongside proficiency in Microsoft Office and basic AutoCAD knowledge. The company prides itself on fostering a supportive work environment and is committed to sustainability and diversity. Hybrid working options are available.

Qualifications

• Strong problem-solving and customer-facing skills.
• Proficiency in Microsoft Office, basic knowledge of AutoCAD.
• Excellent communication and presentation skills.

Responsibilities

• Provide technical support to customers via email and phone.
• Deliver full specifications and assist with CAD details.
• Conduct product awareness training and resolve project issues.

Skills

Problem-solving skills

Customer-facing skills

Communication skills

Presentation skills

Proficiency in Microsoft Office

Basic AutoCAD knowledge

Education

IFE level 2 or 3

Job description

At Etex, our purpose is to inspire new ways of living. We are an international leader in sustainable construction, driven by a passion for excellence, but it’s our people that are our top priority. We connect, collaborate, and champion the well‑being of our employees, forming partnerships and pioneering change in our ever‑evolving industry.

Join us as a Technical Advisor in Measham! The Technical Advisor will provide expert technical support to customers and internal teams, ensuring accurate specifications, resolving project challenges, and contributing to product development and fire testing initiatives.

What you’ll do:

• Provide technical support to customers via email and phone, ensuring timely and accurate responses.
• Deliver full specifications and assist with CAD details for projects.
• Conduct product awareness training and occasional site visits to resolve project‑specific issues.
• Support fire test installations and maintain accurate reporting of technical KPIs and trends.
• Continuously improve technical processes and contribute to innovation in firestopping solutions.

What you’ll bring:

• Strong problem‑solving and customer‑facing skills with a professional and presentable approach.
• Proficiency in Microsoft Office and basic AutoCAD knowledge.
• Excellent communication and presentation skills for training and client interactions.
• Ability to manage multiple tasks and maintain high standards of integrity and transparency.
• IFE level 2 or 3 is advantageous but not required.
• We are named the world's #1 most trustworthy company in the construction sector by Newsweek and Statista in 2023!
• Our culture – we connect & care about those around us. We nurture teamwork, communities, partnerships and new ways of working, placing the highest importance on the safety and working environment of our people.
• Our “Road to Sustainability 2030” is our plan to help build a better, sustainable future. We work towards this vision by caring about our social and environmental impacts and developing innovative solutions.
• We have a strong conviction that diversity of thinking helps us to deliver a strong and sustainable performance. It is also essential for us that everyone feels part of the team. In this spirit, we are committed to equal opportunities and zero tolerance towards discrimination.
• Flexibility: For us, hybrid and flexible working is all about trust, and we want you to be able to do your best work (depending on the role).