Technical Account Manager (English & French speaker. Italian a bonus)

iStockPhoto; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading stock photography company is looking for a Technical Account Manager to enhance customer integrations and drive product adoption. The candidate should have a strong background in enterprise product consulting with 3-5 years of experience. Responsibilities include supporting pre- and post-sales activities, managing customer workflows, and advocating for product improvements. Proficiency in French and English is essential. This position is based in London, UK and may require occasional travel.

Qualifications

• 3-5 years relevant experience in enterprise product consulting and integration.
• Strong proficiency in enterprise platforms and implementation best practices.
• Ability to communicate complex concepts to technical and non-technical stakeholders.

Responsibilities

• Support sales and B2B customers for pre- and post-sales activities.
• Drive product adoption, usage, and retention.
• Assist in closing deals and renewals for the sales team.

Skills

Enterprise product consulting

Integration technologies

Problem-solving skills

Interpersonal skills

Time-management skills

Bilingual in French and English

Job description

We are looking for a Technical Account Manager who will ensure successful pitching, implementation, usage and operations of our Enterprise Solution Product suite. You will collaborate across sales, product, and operations teams.

Responsibilities

• Support sales and B2B customers for pre- and post-sales activities including demos, technical guidance, implementation, onboarding, issue resolution, and adoption for product services (MMS, API).
• Drive adoption, usage and retention of our products.
• Advocate for customers to identify improvements; work with PM/PO team on solutions and timing expectations.
• Assist sales team to close deals and renewals.
• Deploy product solutions and train customers.
• Solve customer issues and improve workflows by simplifying existing processes.
• Manage day-to-day servicing of customers for hosted digital asset management solution, API and other delivery mechanisms and platform tools including the Getty Images Plugins suite.
• Communicate technical and non-technical concepts, manage configuration, integration and training for customers.
• Identify opportunities to surface new ideas to the product organization.
• Serve as advisor and key contact for customer integrations across all GI products and services (MMS, API, other delivery systems, workflow tools, and new products).
• Partner with product teams to provide insights, track barriers to adoption, and propose improvements.
• Promote standardization to support long-term scale of enterprise products and operations.
• Identify and proactively manage risk areas, scope and customer expectations that could affect delivery.
• Track system issues and feature requests; liaise with development and product managers; report status and resolution to clients.
• Monitor product utilization, provide reporting and trend activity feedback to demonstrate value; embed the product within client business areas and expand usage organically.
• Assist clients with production services such as uploading assets, captioning, and organizing material when necessary.
• Travel may be required; other duties/tasks may be assigned by management.

Qualifications

• Desired 3-5 years relevant experience in enterprise product consulting and integration.
• Extensive experience with enterprise platforms, implementation, and industry best practices.
• Experience with customer enterprise workflows, integration technologies, access control & security, and asset/metadata management.
• Proven ability to interact with all levels of an organization with technical and non-technical customers and stakeholders.
• Strong aptitude for communicating complex business and technical concepts.
• A passion for continued education in new technologies and to be involved in projects that push existing capabilities.
• Ability to collaborate with multiple teams while working independently as a self-starter.
• Excellent interpersonal, problem‑solving and time‑management skills; maintain a professional attitude under stress.
• Business level proficiency in French and English (both verbal and written); Italian language speaking skills is a bonus.

Nice to Have

• Familiarity with DAM solutions, image licensing, metadata, API integrations, and working with product teams and software development.
• Experience in technical product enterprise solutions and technical client‑facing integrations.

Getty Images is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.