Technical Account Manager

Veeam; City of Westminster; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading software company is seeking a Technical Account Manager to manage and coordinate professional services engagements. The role requires expertise in data management and project guidance. The ideal candidate will have strong qualifications, including VMware VCP, Microsoft MCSE, and substantial experience with virtualization technologies. Responsibilities include proposal writing, solution implementation support, and facilitating client communication. This position may require overnight business stays and aims to contribute to successful client engagements.

Qualifications

• Hands-on experience with Veeam's Core products.
• Proven Consulting and Project Management experience.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide input to the writing of proposals and Statements of Work.
• Support delivery implementation and consulting services.
• Provide overall project guidance including communication plans.

Skills

VMware VCP

Microsoft MCSE

Prince 2

ITIL

PMP

Data Management

Data Analytics

Business Continuity

Virtualization technologies

Networking protocols

Education

Bachelor's Degree in technology

Tools

Veeam's Core products

Nimble

Nexsan

Actifio

EMC

NetApp

IBM

HP/3PAR

Hitachi

Dell

Job description

Veeam, the global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running. Join us as we move forward together, growing, learning, and making a real impact for some of the world's biggest brands. The future of data resilience is here - go fearlessly forward with us. The Technical Account Manager is a technical team member responsible for all aspects of the planning, architecture, coordination, and management of professional services engagements. The focus is on architecting and project management of availability solutions, including data protection and monitoring. The Technical Account manager is an expert in the areas of Data Management, Data Analytics, Business Continuity, Data Center, Cloud, Operating Systems, Networking, Storage, and Virtualization.

Responsibilities

• Provide input to the writing of proposals and Statements of Work
• Support delivery implementation and consulting services to meet Veeam Software solution design and deliverables
• Provide overall project guidance (Project plans, Schedules, Communication Plans, Resource plans, Status updates, etc.)
• Assist with assessment and design of solutions as well as post-installation issues
• Assist with Veeam Software solution implementation effort estimation
• Create white papers, solutions guides, best practices, custom documentation, etc.
• Deliver onsite knowledge transfer on Veeam Software solutions
• Document configuration and completed activities
• Analyse installed environments and guide optimal Veeam Software configurations
• Facilitate communication between client and Veeam support
• Identify additional needs within the client's environment that can be resolved with Veeam Software solutions
• Provide input for improvement of process and documentation

Qualifications

• Overnight business stays to meet company goals and objectives
• VMware VCP, Microsoft MCSE or equivalent experience
• Prince 2, ITIL, PMP, or equivalent experience
• Bachelor's Degree in technology required (A combination of education and experience will be considered)
• Hands‑on experience with Veeam's Core products
• Proven Consulting and Project Management experience
• Excellent communication, interpersonal and relationship‑building skills
• Significant experience and understanding of virtualisation technologies such as VMware and Hyper‑V
• Experience with disruptive storage systems and technologies (Nimble, Nexsan, Actifio, Veeam, etc.)
• Hands‑on experience with networking protocols and equipment (Fibre Channel, Ethernet, Cloud services)
• Experience with traditional storage and backup architectures (EMC, NetApp, IBM, HP/3PAR, Hitachi, Dell, etc.)
• Hands‑on experience with Enterprise applications (Exchange, SQL, Oracle, etc.)
• Experience with Data Management, Data Protection, Data Analytics
• Extensive experience with Data Center, Business Continuity and Operating Systems
• Experience successfully managing multiple simultaneous projects and accounts
• Working knowledge of Cloud technologies, capabilities, and protocols