Tech Support Specialist

Madfish; Remote; GBP 25,000 - 35,000; Full time

Job summary

A tech company in the United Kingdom is seeking a dedicated Tech Support Specialist to join their team. This position blends quality assurance and customer support, emphasizing excellent communication skills and attention to detail. The ideal candidate will respond to customer inquiries, investigate issues, and collaborate with developers. Experience in technical support or QA is preferred. A strong work ethic, adaptability, and the ability to multitask are essential for success in this dynamic environment.

Qualifications

• Background in technical support or quality assurance.
• Strong written and verbal English communication skills.
• Ability to work under pressure.

Responsibilities

• Respond to customer inquiries quickly and professionally.
• Investigate and explain issues clearly to customers.
• Collaborate with developers on issue resolution.
• Work with developers to verify fixes and understand the system.

Skills

Problem-solving skills

Analytical skills

Excellent communication skills

Ability to multitask

Job description

Job Description: Tech Support Specialist

We are looking for a dedicated Tech Support Specialist to join our team. This role combines quality assurance and customer support, requiring strong attention to detail, proactivity, excellent communication skills, and a good understanding of system functionality.

Responsibilities

Technical Support (80%)

• Respond to customer inquiries quickly and professionally.
• Investigate issues reported by customers and explain solutions in clear, simple terms.
• Collaborate with developers to resolve complex issues.
• Ensure tickets are closed efficiently and accurately.

Quality Assurance (20%)

• Work with developers to explain issues and verify fixes.
• Understand the system’s business logic and how it should work.
• Stay on top of updates.

Requirements

• Experience: Background in technical support or QA.
• Soft Skills:
  • Strong problem-solving and analytical skills.
  • Excellent written and verbal English communication skills.
  • Ability to work under pressure and multitask.
• Work Hours: 10:00 AM to 19:00 PM (AEST).

What We Value

• A quick learner who enjoys understanding how systems work.
• Someone who can explain technical issues clearly to both customers and developers.
• A proactive individual with a strong work ethic.

Nice to Have

• Experience working with international clients.
• Familiarity with customer support tools and platforms.