Tech-Savvy Customer Support Specialist (Part-Time)

Ee; Gateshead; Hybrid; GBP 13,000 - 14,000; Part time

Job summary

A leading telecommunications company in the UK is looking for part-time Customer Service Technicians to join their Broadband Technical Team. In this role, you will assist customers with broadband-related queries over the phone while receiving a competitive salary starting at £13,379.73. The company offers great benefits, including flexible work schedules and opportunities for development. Ideal candidates will be problem solvers with strong interpersonal skills and a desire to learn. Join us and support customers on their technical journeys.

Benefits

Online GP access

Market-leading paid carer’s leave

Family leave with full pay

Discounts on EE and BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare and Dental

Qualifications

• No specific experience required, but helpfulness and calmness are essential.
• Ability to build relationships with customers.
• Willingness to learn and adapt.

Responsibilities

• Assist customers with broadband tech-related queries via phone.
• Provide support for various issues, from simple to complex.
• Respond flexibly to customer needs and schedule.

Skills

Problem-solving

Interpersonal skills

Technical understanding

Job description

A leading telecommunications company in the UK is looking for part-time Customer Service Technicians to join their Broadband Technical Team. In this role, you will assist customers with broadband-related queries over the phone while receiving a competitive salary starting at £13,379.73. The company offers great benefits, including flexible work schedules and opportunities for development. Ideal candidates will be problem solvers with strong interpersonal skills and a desire to learn. Join us and support customers on their technical journeys.