Tech Risk & Controls - Quality Management & Controls SME

JPMorgan Chase & Co.; Bournemouth; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global financial institution is seeking a Controls SME focused on quality management to enhance cybersecurity operations. As a Senior Associate, you'll lead assessments, develop governance frameworks, and support stakeholders in quality management processes. A strong understanding of technology risk and controls, along with excellent analytical and communication skills, is essential. Relevant certifications are a plus.

Qualifications

• Experience in technology risk management, quality management, or controls.
• Strong analytical skills for identifying gaps and improvement opportunities.
• Familiarity with quality management systems and control frameworks.

Responsibilities

• Provide guidance on technology risk and controls framework.
• Serve as a Subject Matter Expert for control-related issues.
• Lead quality assessments and control reviews.

Skills

Analytical Skills

Technical Proficiency

Project Management

Cybersecurity Knowledge

Agile Methodologies

Customer Service Experience

Communication Skills

Education

Relevant certifications such as Six Sigma or Quality Management Professional

Job description

Overview

Join the Technology Risk and Control (TRC) team at JPMorgan Chase as a Controls SME focused on quality management. This role is key to integrating the firm's operational risk management framework, emphasizing quality assurance and controls. The ideal candidate will ensure compliance and risk mitigation in cybersecurity operations and contribute to designing services aligned with JPMC's Control and Operational Risk standards. As a Senior Associate in the CTC organization, you'll act as a risk partner, promoting control compliance and enhancing processes across technology initiatives. As a Tech Risk & Controls - Quality Management & Controls SME within the CTC organization, you will act as a risk partner and consultant, promoting control compliance with policies and standards while focusing on quality management practices. This role will be critical in enhancing existing processes and ensuring the integrity of controls across various technology initiatives.

Responsibilities

• Provide guidance and best practices to drive awareness and understanding of the technology risk and controls framework, specifically focusing on quality management and controls challenges.
• Serve as a Controls-focused escalation Subject Matter Expert (SME) for customers and the CTC Service Desk, addressing complex queries and providing expert advice on control-related issues.
• Lead quality assessments and control reviews to identify risks and ensure compliance with organizational standards.
• Collaborate with cross-functional teams to ensure the accuracy and relevance of quality management processes and controls.
• Enhance the Quality Assurance/Quality Control (QA/QC) processes of the CTC Service Desk, implementing best practices to improve service delivery and customer satisfaction.
• Develop and implement governance frameworks for quality assurance and control processes.
• Monitor and evaluate the effectiveness of quality management initiatives, making recommendations for continuous improvement.
• Provide training and support to stakeholders on quality management processes and tools, including best practices for control implementation.
• Stay updated on industry trends and emerging technologies in quality management, controls and cybersecurity.
• Experience: In technology risk management, quality management, or controls.
• Analytical Skills: Ability to analyze quality from a risk and governance perspective, identifying gaps and improvement opportunities.
• Technical Proficiency: Familiarity with quality management systems, control frameworks, and integration techniques.
• Project Management: Strong organizational skills with the ability to manage multiple tasks and priorities, focusing on risk reduction.
• Cybersecurity Knowledge: Strong understanding of cybersecurity principles and practices as they relate to quality management.
• Agile Methodologies: Familiarity with Agile methodologies and the Scrum framework.
• Customer Service Experience: Understanding of how quality management adds value to self-service and operational process.
• Communication Skills: Excellent communication and collaboration skills, with the ability to represent governance forums effectively.
• Certifications: Relevant certifications such as Six Sigma, Quality Management Professional (QMP), or similar are a plus.

About the Team

The Cybersecurity & Technology Controls (CTC) team aligns the firm's cybersecurity, access management, technology controls, and resiliency efforts. We partner with all lines of business to design, adopt, and integrate appropriate controls, delivering processes and solutions efficiently and consistently. Our priority is to keep the firm safe, stable, and resilient, empowering developers to deliver secure code faster and enabling secure cloud adoption through automation and streamlined processes. JPMorgan Chase & Co. is a global financial institution with a history spanning over 200 years. We value diversity and inclusion and are committed to being an equal opportunity employer.

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.