Tech Project Manager -Helix

Lorien; Leeds; On-site; GBP 55,000 - 75,000; Full time

Job summary

A leading recruitment agency is seeking a Technical Project Manager in Leeds to manage the configuration and deployment of BMC Helix solutions and integrations with third-party systems. The ideal candidate will have over 5 years of experience in delivering ITSM or digital transformation projects, along with strong knowledge of ITIL and Agile methodologies. This role includes stakeholder engagement and management of project timelines.

Qualifications

• Strong knowledge of ITSM/ITIL (certification preferred).
• Experience with cloud-based service platforms (BMC Helix SaaS).
• 5+ years delivering ITSM or digital transformation projects.

Responsibilities

• Configure and deploy BMC Helix for new users and services.
• Manage Helix integrations with third-party systems.
• Set up Workblaze for Digital Workplace enablement.

Skills

ITSM/ITIL knowledge

Cloud-based service platforms

Technical configurations

Integration tools/APIs

Stakeholder engagement

Tools

BMC Helix

Job description

Overview

Job title: Technical Project Manager Helix

Duration: Until Apr 2026

Location: Leeds

The Technical Project Manager role will be taking on all of the core technical elements of this transformation such as the Helix profiles for new users, Helix setup/configuration to allow new services, integrations between Helix and 3rd parties and setup of Workblaze for Digital Workplace.

Technical Responsibilities

• Configure and deploy BMC Helix (profiles, services, setup).
• Manage Helix integrations with third-party systems (e.g., HR, identity, CMDB).
• Set up and configure Workblaze for Digital Workplace enablement.

Skills & Experience

• Strong knowledge of ITSM/ITIL (certification preferred).
• Experience with cloud-based service platforms (e.g., BMC Helix SaaS).
• Ability to deliver technical configurations based on business needs.
• Hands-on with integration tools/APIs.

Tools & Platforms (Preferred)

• BMC Helix (ITSM, Smart IT, Digital Workplace)

Experience Required

• We are seeking a Technical candidate with the following qualifications and skills:
• BMC Helix expertise - hands-on configuration, user profiles, service setup.
• Integration delivery - experience connecting Helix to 3rd-party systems via APIs or middleware (e.g., MuleSoft, Azure).
• Workblaze/Digital Workplace setup - building self-service portals, service catalogues, and workflows.
• Technical project management - 5+ years delivering ITSM or digital transformation projects, managing teams and timelines.
• Methodologies - solid knowledge of ITIL (cert preferred), and experience with Agile or hybrid models.
• Communication - strong stakeholder engagement, workshop facilitation, and documentation skills.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.