Team Underwriting Manager

Benefact Group plc; Birmingham; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading financial services group based in Birmingham is seeking a Team Underwriting Manager to oversee a team dedicated to delivering exceptional customer service and operational excellence. The ideal candidate will lead performance management, set targets, and develop action plans while fostering a collaborative and inclusive culture. This role offers a competitive salary, hybrid working, and generous perks including a personal charity grant, annual bonus, and study support for professional qualifications.

Benefits

Competitive salary

Hybrid working

Group Personal Pension - up to 12% employer contribution

Generous annual bonus scheme

25 days annual leave plus bank holidays

Health and wellbeing benefits including private healthcare

Full study support for professional qualifications

Volunteer day each year

Qualifications

• Ability to act as a coach, empowering others within a commercial environment.
• High levels of personal organization and accuracy; capable of managing own workload.
• Commitment to deliver exceptional service contributing both individually and as part of a team.
• Ability to build collaborative and productive relationships.
• Competent IT and data skills.

Responsibilities

• Lead and manage the team to deliver corporate strategy and performance management.
• Plan, prioritize, and manage individual and team workflow to deliver exceptional customer service.
• Analyze team results, develop action plans, and monitor performance.
• Set and monitor individual and team targets to maximize performance.
• Handle referrals and technical query escalations with relevant specialists.

Skills

Coaching others

Personal organisation

Team collaboration

IT and data skills

Tools

Microsoft Suite

Job description

Working hours:35 hours per week, Monday to Friday

Duration:Permanent

Location: Birmingham

Job Ref: 204612

About the role

Ecclesiastical Insurance, who are proudly part of Benefact Group are looking for a Team Underwriting Manager to join our Birmingham office.

The Team Underwriting Manager will be accountable for delivering high‑quality service within their team, ensuring both customer satisfaction and operational excellence. They will manage and develop their own group of direct reports as part of the wider existing business team. The role will form a key part of the local leadership team and provide cover for the Operations Manager when required.

Why join us?

Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group — where all profits go to charity and good causes.

What you'll be doing

• Leading and managing the team in order to deliver corporate strategy (including effective performance management)
• Planning, prioritising and managing individual and team workflow effectively to deliver exceptional customer service, ensuring forecast demand is adequately resourced
• Analysing team results, develop action plans and monitor and manage performance.
• Setting and monitoring individual and team targets on an annual, weekly, and daily basis to maximise team performance and meet objectives
• Dealing effectively with referrals and technical query escalations within the team working with technical specialists where relevant on more complex cases

What you'll need to have

• Able to act as a coach, empowering others within a commercial environment.
• High levels of personal organisation and accuracy, with the ability to manage own workload.
• Commitment to deliver exceptional service contributing both as an individual and as an effective part of a team.
• The ability to build collaborative, productive relationships.
• Competent IT and data skills [including Microsoft suite].

What we offer

• A competitive salary - let's discuss it
• Hybrid working
• Group Personal Pension - up to 12% employer contribution
• Generous annual bonus scheme: on-target bonus between 6% and 24%
• 25 days annual leave plus bank holidays, and a holiday buy and sell scheme
• An array of health and wellbeing benefits, including private healthcare, income protection and life assurance
• £200 annual personal grant to a charity of your choice
• Encouraged to take at least one volunteering day per year
• Employee Assistance Programme
• Full study support to gain professional qualifications
• Access to virtual GP
• Enhanced maternity and paternity pay

Hear from the hiring manager

"The Birmingham region is a thriving and highly successful business area within Ecclesiastical Insurance. Over the past seven years, it has nearly doubled in size—both in headcount and Gross Written Premium (GWP)—all while maintaining exceptional underwriting quality. This commitment to excellence has strengthened profitability, allowing us to contribute even more to charitable causes. The Birmingham office has a remarkable story to tell, and now’s your chance to be part of it"

About us

Ecclesiastical Insurance offer insurance with award-winning service across a broad range of specialisms, including faith, charity, heritage, education, art and private client, real estate and schemes, across Ireland, Canada and the UK.

As a business, we’ve been trusted to protect some of the UK’s best-loved and most iconic buildings for over a century, and we’re not standing still. We’re a forward thinking, energetic organisation entering new markets, with an ambition to double our size, because when we grow, we give back more.

Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade*, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.

We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.

At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone. If you need any additional support during the recruitment process, then please let us know.

*Directory of Social Change’s UK Guides to Company Giving 2017-26