Team Support Volunteer (IT Customer Service Team Volunteer)

Mencap; Cambridgeshire and Peterborough; Hybrid; GBP 10,000 - 40,000; Full time

Job description

Overview

About the team you will be joining: IT Customer Services respond to calls and requests for help with IT. We are the first place our colleagues reach out to. This can be about something not working, or needing something, like a laptop or a piece of software. It includes our Service desk (who work shifts taking calls), our second line team and our IT Asset Management team.

Responsibilities

You'll play a key role in improving how we work by helping us capture and share best practices across teams.

What you will do

• Strong observational skills to identify and document workflows
• Excellent attention to detail and accuracy
• Ability to follow clear instructions and work collaboratively
• Confident in learning and adapting to new systems
• Skilled in producing user-friendly guides for cross-team use

Availability and location

When do I need to be available? Tuesday, Wednesday or Thursdays around 4 hours commitment a week; however there is a possibility to do 2 days if extra processes are needed. This role is Office/Home based in Peterborough and flexible based on your availability around the days we need. If you have your own computer there is an opportunity to do some of the process at home but some information gathering may need to be done in person.

Volunteer role and goals

You\'ll play a key role in improving how we work by helping us capture and share best practices across teams.

About Mencap

Mencap is the leading learning disability charity in England, Wales and Northern Ireland. We work with people with a learning disability and their families to challenge prejudice and change laws, and we directly support thousands of people to live their lives as they choose. We have an ambitious vision for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives. Volunteering with us is YOUR opportunity to help us achieve this, whilst having the chance to develop your skills, meet new people and join a passionate and dedicated team. If you have questions about volunteering with Mencap, please don\'t hesitate to get in touch with us