Team Secretary - Children, Young People and Families Health (CYPFH)

Cardiff and Vale University Health Board; Cardiff; On-site; GBP 25,000 - 27,000; Part time

Job summary

A Welsh healthcare provider is seeking a motivated Team Secretary to support the Children, Young People and Families Health Service. The role involves providing comprehensive administrative support, managing communications with families and healthcare professionals, and maintaining records. Ideal candidates will have strong communication and organisational skills, a proactive attitude, and previous NHS experience. This part-time position offers a competitive salary and the opportunity to work within a vibrant health service environment.

Qualifications

• Educated to GCSE level.
• Experience in secretarial / office roles.
• Experience in a patient-focused environment.

Responsibilities

• Provide secretarial and administrative support to the team.
• Manage appointments and liaise with families and clinicians.
• Handle legal requests within the directorate.

Skills

Good communication skills

Good interpersonal skills

Good organisational skills

Accurate and efficient typist

Ability to prioritise work

Time management

Education

GCSE level education

NVQ 3 or equivalent

Tools

Microsoft Word

Microsoft Excel

Patient record systems (e.g., PARIS)

Job description

Cardiff and Vale University Health Board

Team Secretary - Children, Young People and Families Health (CYPFH)

The closing date is 09 December 2025

The Children, Young People and Family Health Services Directorate, have an exciting opportunity for motivated and enthusiastic individual to join us to support secretarial and administrative services within the allocated Care Group of the Children, Young People and Families Health Service Directorate.

The successful applicants should have a proactive and friendly attitude and be able to demonstrate excellent administrative / secretarial experience and be able to meet the main duties of the role. In addition, excellent customer service skills and experience are essential for this role.

It's important that you are an exceptional communicator with experience of working in a busy environment and interactions with the public. Applicants will be expected to be organised and efficient and have the ability to prioritise requests and to deal with conflicting demands. A high level of attention to detail supported by relevant ICT skills is essential and proven skills and experience of providing previous administrative / secretarial support to large teams.

If this sounds like you and you want to join us in delivery high quality services to children and young people, then please submit your application, we look forward to hearing from you.

Main duties of the job

The Team Secretary will provide a comprehensive, confidential and quality secretarial and administrative service to the identified team within the allocated Care Group of the Children, Young People and Families Health Services Directorate.

The post holder will take line management responsibility for designated staff and provide administrative, clerical and secretarial support which will include word‑processing, managing mail, use of databases and Microsoft office applications, answering telephone calls, appointment booking/clinic co‑ordination, liaising with families and clinicians, managing generic inboxes and general administrative duties such as photocopying and filing.

The post holder will also be required to assist with the timely co‑ordination of legal requests received within the directorate.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

About us

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 15,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving around 500,000 people living in Cardiff and the Vale of Glamorgan, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services.

Our mission is Caring for People, Keeping People Well, and our vision is that every person's chance of leading a healthy life should be equal. As an organisation we are unashamedly ambitious for our population's health, rising to the challenges of today and tomorrow through our 10-year strategy, Shaping our Future Wellbeing. We are contributing to a healthier Wales with great emphasis placed on innovation and improvement, learning from around the world and leading the way in clinical research. Partnership working is strong at Cardiff and Vale, and we work closely with our staff and our community.

Cardiff, the thriving Welsh capital, is a fantastic city to live and work in with an abundance of sports, arts and cultural attractions. Situated to the west of Cardiff, the Vale of Glamorgan offers a combination of beautiful Welsh countryside and a dramatic natural coastline. Whether city life or rural living, Cardiff and the Vale offers the best of both worlds.

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications

• Educated to GCSE level
• NVQ 3 or equivalent qualification and/or experience

Experience

• Previous secretarial / office experience
• Experience of working within a patient focused environment
• Experience of working within a team
• Experience in working with the public
• Use of IT, including Microsoft Word & Excel
• Previous NHS experience
• Knowledge of patient record systems e.g. PARIS

Skills

• Good communication skills both written and verbal
• Good interpersonal skills
• Good organisational skills
• Able to use own initiative
• Understanding and awareness of confidentiality
• Accurate and efficient typist
• Ability to prioritise work
• Time management
• Knowledge of IT software and applications including the Microsoft Office Suite.

Special Knowledge

• Information Governance and knowledge of NHS data definitions and terminology.
• GDPR 2018
• Knowledge of strategic direction of Cardiff and Vale UHB

Personal Qualities

• Patient, friendly and courteous
• Flexible and adaptable approach
• Confident and assertive
• Resilient
• Able to work under pressure
• Ability to work in a team and on own initiative
• Methodical and reliable
• Able to speak Welsh

Other

• Be able to travel to other sites across the UHB on occasion
• Ability to travel between sites in a timely manner.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Cardiff and Vale University Health Board

Address

St David's Children Centre

St David's Hospital, Cowbridge Road East

£25,313 to £26,999 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

001-AC227-1225

Job locations

St David's Children Centre

St David's Hospital, Cowbridge Road East