Team Member

KFC Kettering Leisure Park; Kettering; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading fast-food restaurant in Kettering is seeking a Guest Experience Lead to create a welcoming environment for guests. You'll engage with customers, assist with menu choices, and guide them in using digital ordering. The role requires strong communication skills and the ability to resolve complaints effectively. This position offers opportunities for career growth and includes benefits such as free food on shift and a staff discount.

Benefits

Free food and drink on shift

25% staff discount

Qualifications

• Friendly, clear communication with guests.
• Ability to handle complaints calmly and effectively.
• Comfortable with digital ordering systems.

Responsibilities

• Greet guests warmly and make them feel welcome.
• Assist guests with menu inquiries and digital ordering.
• Manage the flow of customers to reduce wait times.

Skills

Great communication

Problem-solving

Tech-savvy

Job description

GUEST EXPERIENCE LEAD

WELCOME TO KFC. HOME OF THE REAL ONES.

We sell the worlds best chicken. We’ve done it for along old time since 1939 when the idea of finger lickin good chicken popped into our Colonels head. Now we proudly serve 1000 communities across the UK and Ireland bringing the grit pride and iconic reputation that started in Kentucky all those years ago.

People who are original. Individual. Fresh. We come to work to beourselves and to make something of ourselves. We bring the graft and the laughs every day building our own community as we serve our original recipe chicken to the ones were in.

In our place ambition grows. Careers build. Potential goes further. Our doors are open and they can take you anywhere.

If you join our team we only ask one you be you.

Because that makes us us.

Sounds good more about the job.

ABOUT THE ROLE

You’ll be the friendly face that makes guests feel instantly welcome answering questions keeping things running smoothly and helping folks with digital orders sonothing slows them down. You’ll also spot and solve problems on the fly support the team and help raise the bar for great service every day.

WHAT WILL YOU SPEND YOUR TIME DOING

• Welcome first always. Greet every guest with good energy and a real smile make them feel like they matter the second they walk in.
• Know the menu inside out. Answer questions shout out promos and help guests pick what’s right for them.
• Make tech feel easy. Help guests use kiosks or the app without making it awkward. Show them how to customise and order like a pro.
• Keep it moving. Watch the crowd reduce wait times and never let anyone feel lost or left hanging. Let them know what’s happening with their order.
• Handle complaints like a pro. Listen up stay calm fix what you can and loop in your Team Leader or GM if it needs backup.

WHAT WE'D LOVE FROM YOU

• Talk the talk. Great communication friendly clear and confident with everyone.
• Think fast. You don’t freeze when stuff goes wrong you fix it.
• Tech savvy. You know your way around digital ordering and can show guests how it works without stress.

KEEPING IT REAL

We don’t hire staff we hire people. People with real lives and aspirations building real careers. Each of us has something special to add to the mix we call work and we always encourage you to add your perspective.

See at KFC everyones welcome whatever your background and whatever future youre creating. Well look out for you because youre one of us not because you work for us. Well invest in your potential because its what weve always most of all well give you the freedom to be you wherever (and whoever)you happen to be.

WHATS IN IT FOR YOU :

• Pay rate : Up to 12.21
• Take the first step toward a rewarding leadership career.
• Free food and drink on shift
• 25% staff discount

KFC FOR EVERYONE

Whoever you are and wherever youre from KFC is a place where you can bring the real you to work. Were here to support you in being yourself whether you work with us or are trying to.

Our promise is this: every person who applies to a role at KFC regardless of age background ethnicity gender ability religion or sexual orientation will have an equal opportunity to work here. We dont just welcome we encourage applications from underrepresented groups in all industries.

If you’d like any additional support with your application have a disability or condition that may affect your performance during the recruitment process or have any other requirements just let us know. We’ll be thereto help you be the real you.

READY

We hope so. If you’re ready to be part of our community now the time to apply.

Worried you aren’t ticking all the boxes Dont - wed still love to hear from you.

Key Skills

Dhcp,Ethernet,Information Technology Sales,Customer Development,ITI

Employment Type : Full-Time

Experience : years

Vacancy : 1