Team Member

Dallas Holdings - Pret A Manger; Gloucester; On-site; GBP 18,000 - 22,000; Full time

Job summary

A popular food retailer in Gloucester is seeking a Team Member to enhance customer experience and maintain high standards in food preparation and service. The ideal candidate will work collaboratively in various areas of the shop and ensure that exceptional customer service is delivered consistently. Attention to detail and adherence to food safety norms are essential for success in this role. Join a vibrant team and contribute to a welcoming environment.

Qualifications

• Ability to work efficiently in both kitchen and front of house areas.
• Strong communication skills to maintain good relationships with the team.
• Commitment to uphold Pret standards and complete necessary training.

Responsibilities

• Maintain good relationships with all shop team members.
• Balance workload across team areas as requested by management.
• Ensure adherence to Pret standards in cleanliness and productivity.

Skills

Teamwork

Customer service

Food safety knowledge

Time management

Job description

Pret A Manger - Team Member

A Pret Team Member or Team Member Star works as part of a team in a Pret shop in the kitchen, front of house and delivery.

They are responsible for creating an efficient & welcoming environment engaging and “wowing” our customers and producing great quality Pret food.

Key focuses for the role are teamwork, 6 key points of service, 6 key points of production, cleanliness, and productivity.

Key responsibilities

• To maintain good relationships with all of the shop’s team.
• To take on jobs to balance workload across team.
• To work in any area FOH and Kitchen, as requested by your manager (Hot Food, Coffee, etc)
• To work together to ensure the FOH and Kitchen and delivery business is the best it can be.
• To have a good knowledge of Pret standards in all areas of the shop.
• To understand the importance of the Hot Chef and Barista roles and have completed the training in these areas, as outlined in the TM* training plan.
• TM Star: To be an “Ace in Place” within your shop team. To act as a role model to other TMs demonstrating good Pret knowledge.

Amazing Service: 6 Key Points of Service

• To always follow the 6 Key Points of Service.
• To serve customers efficiently, politely and quickly in an engaging manner.
• To take the time to respond to customers’ needs delivering outstanding and amazing service.
• To complete F/O to Pret standards maintaining beautiful Langars, merchandising and seating areas.
• To bust queues through speed of service and calling to customers.
• To wear a clean and immaculate uniform at all times whilst on shift.
• To ensure products are presented in bags or on trays according to Pret standards.
• TM Star: To consistently have high performance in till speed and accuracy.

Delicious Food & Drink: 6 Key Points of Production

• To create delicious food according to Pret standards in an efficient, safe environment.
• To always follow the 6 Key Point of Production.
• To ensure stock is rotated and used according to standard.

Well Loved Shop: Cleanliness and Health & Safety

• To complete the Introduction to Pret course (classroom London, workbook UK Regions) and pass the Pret Food Hygiene test
• To adhere to all aspects of kitchen health & safety and food safety in accordancewith Pret standards.
• To inform the shop management team of any safety concerns immediately.
• I am responsible for ensuring I follow Food Safety Standards; and for the Health and Safety of my team and customers. I complete all training, to enable me to understand the Pret standards and safety processes I must follow. I ensure I follow these processes at all times.
• I immediately tell my Manager when I believe standards or processes are not being met.

Shop Profitability: Productivity

• To complete and pass all TM and TM* training in a timely manner
• To adhere to financial standards on tills.
• TM Star: To consistently have high performance in bench productivity while maintaining good MTS quality