To provide safe and effective management of a team/s within MHM's portfolio of Community Matters services, ensuring high quality service delivery to clients.
Overview
To provide safe and effective management of a team/s within MHM's portfolio of Community Matters services, ensuring high quality service delivery to clients.
Responsibilities
- Ensure the delivery of high-quality recovery-focused support to clients within a designated service/location, actively promoting the service and managing all client-focused activity, including assessment and management of referrals, voids management (housing), needs assessment, support planning, risk management and safety planning, and regular review of need.
- Ensure completion of all My Future Matters documentation or other relevant client management information; ensure that all incidents and safeguarding concerns are managed in line with MHM policies and procedures; liaise with the relevant Area Manager to escalate issues promptly where they may affect safety and quality of service provision.
- Provide appropriate support and line management for staff within relevant teams, including induction, supervision, appraisal, development, absence and performance management in line with MHM's policies and procedures.
- Ensure staffing resources and capacity are adequate to deliver high-quality services to clients and meet contractual requirements, including recruitment of new staff and management of the staff rota.
- Ensure that all financial authorisation procedures are adhered to and communicate effectively, providing reports and associated documentation of a high standard to management and commissioners as required.
About Mental Health Matters
Mental Health Matters are a national charity who provide innovative and life changing mental health support for both individuals and communities. We offer a diverse range of services, and each and every person who works with us directly contributes to making positive changes, improving mental health and breaking down barriers. Everything about MHM is people focused, both for our workforce and the people we support. Our people are the driving force of our organisation, and we are committed to having a talented workforce who will make a positive impact on our communities.