Team Manager

Sanderson Recruitment Plc; Easter Howgate; Hybrid; GBP 35,000 - 42,000; Full time

Job summary

A recruitment agency in Scotland is seeking a Team Manager to lead and inspire a high-performing team. The role involves coaching team members, resolving challenges, and ensuring exceptional customer service. The ideal candidate will have managerial experience and strong communication skills. This position offers a competitive salary and hybrid working options after probation.

Benefits

33 days holiday including Bank Holidays

Annual discretionary bonus scheme

Career development opportunities

Cycle to Work Scheme

Employee Assistance Programme

Qualifications

• Experience in a contact centre, financial or customer operations setting.
• Strong decision-making and team impact skills.
• Willingness to learn new systems.

Responsibilities

• Lead and inspire a high-performing team.
• Coach and mentor team members for growth.
• Resolve challenges to improve efficiency.

Skills

Managerial experience

Problem-solving

Time management

Excellent communication

Proficiency in MS Excel

Job description

Team Manager

Location: Edinburgh

Salary: Up to £42K (DOE)

Type: Monday to Friday, 35 Hours Per Week, Future Hybrid working post probation completion.

Our financial services client is expanding their leadership team and has an exciting opportunity for experienced Team Leaders and Managers to join their growing company.

This is your chance to inspire, motivate, and coach a team to success, empowering them to deliver exceptional customer service.

Your role will involve:

• Leading and inspiring a mid sized high-performing team.
• Coaching and mentoring team members for growth and development.
• Open communication and alignment with business and personal goals.
• Resolve challenges to improve efficiency and customer experience.
• Track data and analytics to make informed decisions in accordance to KPI's.
• Develop training plans to maintain skill alignment.
• Innovation and service excellenceli>
• Delegate incoming work to relevant team members.

Your Experience:

• Managerial experience, ideally in a contact centre, financial or customer operations setting.
• Passion for problem-solving, decision-making, and team impact.
• Strong time management and organisational skills.
• Excellent written and verbal communication to engage and motivate.
• Proficiency in MS Excel and Word, with a willingness to learn new systems.
• Commitment to team growth and outstanding customer experience.

Your Benefits:

• 33 days including Bank Holidays
• Annual discretionary bonus scheme
• Personal and career development opportunities
• Cycle to Work Scheme & Interest free Season Ticket loans
• Well-being and employee Assistance Programme
• Apply to find out about our other benefits

If you're interested in the above and would like to learn more, reach out to (see below)

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.