Team Leader - The Understudy Bar | National Theatre

Levy Uk + Ireland; City of Westminster; On-site; GBP 31,000; Full time

Job summary

A leading hospitality company is seeking a Team Leader for The Understudy at the National Theatre in London. In this role, you will oversee operations, lead and motivate a team, and ensure high-quality customer service. Candidates should have experience in a similar environment, excellent communication skills, and the ability to work under pressure. This position comes with competitive benefits including a salary of £30,882 per annum and various health and family support programs.

Benefits

Healthcare & Wellbeing benefits

Exclusive Perks & Discounts

Meals on duty

Workplace pension scheme

Career development opportunities

Qualifications

• Experience working in a similar role in a high-volume venue.
• Good communication skills with a focus on great Customer Service.
• Flexible and available to work evenings, weekends, and bank holidays.

Responsibilities

• Oversee the delivery of operations and assist Customer Service Advisors.
• Inspire and lead teams to deliver outstanding customer experiences.
• Accountable for stock management from ordering to delivery.

Skills

Leadership

Customer Service

Communication

Teamwork

Stock Management

Job description

As a Team Leader, you will use your skills to maintain a high standard of quality work. This role is a floor‑based role and you’ll be responsible for overseeing the delivery of operations and act as the first point of contact for Customer Service Advisors (CSA) if they need assistance. You will provide highly visible leadership front of house, greeting and engaging with customers. As Team Leader you will lead, supervise, motivate and support to coordinate CSAs, ensuring delivery of a world‑class hospitality experience to all patrons of The Understudy. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Responsibilities

• Bring world‑class hospitality to life across the vibrant Understudy bar.
• Inspire and lead teams to deliver outstanding coffee, cocktails, and customer experiences.
• Take ownership of stock management – from ordering to deliveries and end‑of‑period counts.
• Run engaging team briefings that set the tone for smooth, successful service.
• Motivate and support your team, creating a fun, positive, and proactive workplace culture.
• Champion exceptional guest service, handling feedback with confidence and care.
• Act as a trusted key holder, keeping operations running safely and efficiently.
• Uphold the highest standards of Food Hygiene and Health & Safety at all times.
• Experience working in a similar role in a high‑volume venue.
• Previous experience supervising frontline teams within a similar environment.
• Good communication skills with a focus on great Customer Service.
• Team player and can‑do attitude.
• Flexible – you will be required to work evenings, weekends, and bank holidays and be able to work under pressure whilst maintaining a positive attitude.

The partnership between Levy and KERB brings an exciting new dynamic to the food & drink offering at the National Theatre. Levy, being a market‑leader in premium hospitality operations and KERB being independent street‑food pioneers have joined forces to create a fresh, vibrant hospitality proposition that blends top‑tier service, independent food culture and sustainability in one of the city’s most iconic cultural venues. The role will be based at The Understudy – a riverside bar and street‑food hub within National Theatre – and offers a great opportunity for someone who is passionate about delivering high‑quality hospitality in a creative environment.

Qualifications

• Experience working in a similar role in a high‑volume venue.
• Previous experience supervising frontline teams within a similar environment.
• Good communication skills with a focus on great Customer Service.
• Team player and can‑do attitude.
• Flexible – availability to work evenings, weekends, and bank holidays.
• Ability to work under pressure whilst maintaining a positive attitude.

Benefits

• £30,882 per annum.
• Healthcare & Wellbeing – Medicash health benefits (including dental, mental health & optical for you and up to 4 children), free annual health check with Aviva Digicare, discounts at Nuffield Health & Pure Gym, and access to our Employee Assistance Programme.
• Exclusive Perks & Discounts – Save on entertainment (up to 55% off cinema tickets), shopping (up to 15% off), Vodafone plans, and travel with top providers such as TUI & Expedia.
• Workplace Benefits – Meals on duty, pension scheme, life assurance, and professional subscriptions paid.
• Leave & Family Support – 23 days + bank holidays, your birthday off, extra leave after maternity return, a day off for your baby’s 1st birthday, and a holiday purchase scheme.
• Career & Financial Support – Ongoing training & development, career pathways, financial wellbeing programme, and preferred rates on salary finance products.

Site Specific Benefits

• Exclusive National Theatre discounts – 15% off outlets, 25% off Bookshop, complimentary show tickets.
• Food & drink discounts – Kerb Card: 50% off drinks, 20% off food at Seven Dials Market.
• VIP last‑minute O2 show tickets (subject to availability).
• Discounted onsite parking (£4/day).