Team Leader - PI Motor Insurance

Red Dot Search UK Limited; Ashford; On-site; GBP 35,000 - 43,000; Full time

Job summary

A recruitment company seeks a PI Team Leader in Bolton to manage a team of claims handlers. The role involves ensuring compliance and high standards while improving processes. Ideal candidates have experience in personal injury claims and strong communication skills. Competitive salary and benefits are offered, along with ongoing training opportunities.

Benefits

Competitive salary with annual reviews

Generous holiday allowance

Pension scheme

Ongoing training and development

Qualifications

• Experience managing or supervising a team within PI claims or a similar insurance setting.
• Strong technical knowledge of personal injury claims handling.
• Excellent communication, coaching, and mentoring skills.
• Ability to prioritise workloads and keep the team focused on delivering results.

Responsibilities

• Leading a team of PI Claims Handlers, setting clear expectations and ensuring high standards of service.
• Managing workloads, coaching, and developing staff to meet individual and team objectives.
• Overseeing the effective handling of PI claims, ensuring compliance with regulatory and legal requirements.
• Driving performance, improving processes, and ensuring cases are resolved efficiently and fairly.
• Acting as a point of escalation for complex cases and supporting decision-making.

Skills

Team management

Technical knowledge of PI claims

Communication skills

Problem-solving

Job description

Overview

PI Team Leader (Motor)
Location: Bolton (on-site, full-time) Hybrid and flex options
Salary: £35-42.5k + benefits

Responsibilities

• Leading a team of PI Claims Handlers, setting clear expectations and ensuring high standards of service.
• Managing workloads, coaching, and developing staff to meet individual and team objectives.
• Overseeing the effective handling of PI claims, ensuring compliance with regulatory and legal requirements.
• Driving performance, improving processes, and ensuring cases are resolved efficiently and fairly.
• Acting as a point of escalation for complex cases and supporting decision-making.

What we’re looking for

• Experience managing or supervising a team within PI claims or a similar insurance setting.
• Strong technical knowledge of personal injury claims handling.
• Excellent communication, coaching, and mentoring skills.
• Ability to prioritise workloads and keep the team focused on delivering results.
• A proactive approach to problem-solving and continuous improvement.

What’s on offer

• Competitive salary with annual reviews.
• Generous holiday allowance and pension scheme.
• Ongoing training and development opportunities.
• Supportive and collaborative working culture.

Apply now