Team Leader - Motor

Sedgwick; United Kingdom; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance services company in the UK seeks a motivated Team Leader for its Motor department. The successful candidate will ensure work quality and service delivery, conduct audits, and prepare management reports. Strong leadership and claims expertise are essential for this role. Join us to reshape the insurance landscape and cultivate a dynamic team. Competitive salary and comprehensive benefits are offered.

Benefits

Competitive salary

Self Invested Personal Pension Scheme (SIPP)

25 days holiday plus bank holidays

Flexible working options

Private healthcare plan

Life assurance

Employee wellbeing programs

Voluntary benefits such as travel insurance

Qualifications

• Confidence in directing and sustaining a high-performing team.
• Proven experience in managing motor insurance claims.
• Ability to coach, mentor, and motivate colleagues.
• Skilled in articulating complex information clearly.
• Capacity to evaluate intricate scenarios and implement solutions.

Responsibilities

• Maintain high standards of work quality and service delivery.
• Carry out internal audits, including telephony and file reviews.
• Analyse trends and identify training requirements.
• Prepare management information reports to highlight key trends.
• Active participation in client and customer management.

Skills

Demonstrable leadership capability

Comprehensive claims expertise

Advanced people development skills

Exceptional communication proficiency

Strategic decision-making

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Team Leader - Motor

Job Location: - UK Wide

Job Type: Permanent

Remuneration: Competitive salary taking into account skills, experience and qualifications

We have a fantastic opportunity for a Team Leader within the UK

An excellent opportunity has arisen for a motivated and driven individual to step into a Team Leader role within our Motor department. In this position, you’ll be responsible for maintaining high standards of work quality and ensuring service delivery targets are consistently met.

As part of your duties, you’ll carry out internal audits, including telephony and file reviews. You’ll also analyse trends, identify training requirements, and work on developing new claims process improvements with client approval.

Additionally, you’ll prepare management information reports to highlight key trends, pinpoint hot spots, and propose effective solutions. Your role will also involve active participation in client and customer management.

This role is perfect for someone who thrives on leadership, enjoys problem-solving, and is passionate about delivering exceptional service.

The skills you will possess when applying:

• Demonstrable leadership capability: Confidence in directing and sustaining a high-performing team within a dynamic setting.
• Comprehensive claims expertise: Proven experience in managing motor insurance claims under demanding operational conditions.
• Advanced people development skills: Ability to coach, mentor, and motivate colleagues to achieve organisational objectives.
• Exceptional communication proficiency: Skilled in articulating complex information clearly to policyholders, insurers, and contractors, while negotiating equitable resolutions.
• Strategic decision-making: Capacity to evaluate intricate scenarios and implement solutions that balance compliance, efficiency, and customer satisfaction.

The skills that will be developed once working:

• We will provide all the Sedgwick specific training you need to thrive in this role

What we’ll give you for this role:

Remuneration & more

• Competitive salary taking into account skills, experience and qualifications
• A Self Invested Personal Pension Scheme (SIPP)
• Holiday allowance of 25 days plus bank holidays
• Flexible working from our office or your home

Health & support

• Private healthcare plan (including pre-existing conditions)
• Life assurance
• Employee assistance programme for employee wellbeing
• Group Income Protection

Other benefits

• Voluntary flexible benefits – green car scheme, travel insurance, health assessment, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
• Discounts on various products and services

This isn't just a position, it's a pivotal role in shaping our industry

At Sedgwick, you won't just build your career; you'll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education.

Together, we're not only reshaping the insurance landscape, we’re building a legacy of talent. Come and be a catalyst for change within our industry.

Next steps for you:

Think we'd be a great match? Apply now –we want to hear from you.

As part of our commitment to you, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications, and may select some applicants for an interview (which may be virtual, or in-person).

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Sedgwickis an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.