Team Leader - Judicial Services & Customer Operations

Ministry of Justice; Norwich; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

A UK governmental body in Norwich is seeking a Team Leader to guide a team in providing excellent administrative support and customer service. The role includes motivating the team, monitoring performance, and delivering customer-facing operational support. Candidates must have experience in an administrative role, excellent communication skills, and team leadership abilities. The position offers hybrid working and numerous benefits including annual leave, training opportunities, and pension options.

Benefits

Annual leave: 25 days on appointment, increasing to 30 after five years

Pension scheme options

Extensive training and development opportunities

Employee‑run networks and access to family‑friendly policies

Free annual sight tests for employees who use computer screens

Access to flexible benefits such as voluntary benefits, retail vouchers and discounts

Qualifications

• Experience in an administrative role within a customer‑focused environment.
• Ability to motivate and support a team.
• IT proficiency with the ability to learn new technologies.
• Excellent communication, organisational and prioritisation skills.
• DBS basic clearance (to be obtained prior to appointment).

Responsibilities

• Motivate and support your team to deliver excellent customer service.
• Prioritise and organise work within your area.
• Provide statistical data to management and judiciary.
• Monitor and analyse performance trends.
• Develop leadership skills and support others.

Skills

Experience in an administrative role within a customer‑focused environment

Ability to motivate and support a team

IT proficiency with the ability to learn and adapt to new technologies and software packages

Excellent communication, organisational and prioritisation skills

Job description

A UK governmental body in Norwich is seeking a Team Leader to guide a team in providing excellent administrative support and customer service. The role includes motivating the team, monitoring performance, and delivering customer-facing operational support. Candidates must have experience in an administrative role, excellent communication skills, and team leadership abilities. The position offers hybrid working and numerous benefits including annual leave, training opportunities, and pension options.