Team Leader - Hillside

HOOPLE LTD; Hereford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading care organization in Hereford is seeking a Care Team Leader to support staff and ensure quality care for clients. The role involves leading shifts, managing care standards, and developing client-focused activities. Ideal candidates should hold or be working towards a Level 3 qualification in Health and Social Care and possess strong communication and leadership skills. Join a supportive team that values personal and professional growth, with competitive benefits including generous leave and a healthcare cash plan.

Benefits

Great Pension

Generous Annual Leave

Flexible Holidays

Health & Wellbeing Support

Healthcare Cash Plan

Life Assurance

Enhanced Pay

Lifestyle Perks

Cycle to Work Scheme

Training & Development

Recommend a Friend Bonus

Annual Bonus

Qualifications

• Experience as a Support Worker, Senior Carer, or Team Leader.
• Willingness to achieve a level 3 qualification in Health and Social Care.
• High standards in person-centred care.

Responsibilities

• Lead day-to-day shifts and coordinate personalised care.
• Provide guidance and supervision to Support Workers.
• Support management with audits and compliance.
• Develop innovative activities for client independence.
• Manage medication rounds and ensure record compliance.
• Build relationships with families and professionals.

Skills

Leadership

Person-centred care

Communication

IT skills

Organisational skills

Education

Level 3 qualification in Health and Social Care

Job description

Join us as a Care Team Leader and play a key role in supporting both our staff and the people we care for, helping to shape a positive, safe and supportive care environment.

• Award-winning leadership - learn and develop under the 2024 "Manager of the Year".
• Make an impact - help people live as independently, safely and fully as possible.
• Grow your skills - we’ll empower you to develop your leadership, compliance and quality‑improvement expertise.
• Collaborative culture - work with local professionals, families and the community to deliver best practice.
• Real variety - no two days are the same; you’ll combine hands‑on care with team leadership and service development.

What You’ll Be Doing

• Leading day‑to‑day shifts, coordinating assessments to ensure the highest personalised care and support.
• Acting as a role model, providing guidance and supervision to Support Workers and agency staff.
• Supporting the management team with audits, quality monitoring and compliance to CQC and Hoople standards.
• Developing innovative activities and opportunities that help people live full, active lives.
• Manage medication rounds and maintain MARS, ensuring records, medication and safety processes are always up to date and compliant.
• Building strong relationships with families, professionals and the wider community.

You’re an experienced Support Worker, Senior Carer or Team Leader who is ready to step up. You hold a level 3 qualification in Health and Social Care or are willing to work towards one. You have great IT skills. You’re passionate about person‑centred care, a natural organiser, and confident communicating with staff, professionals and families. You take pride in high standards and want to see people (and teams) flourish.

At Hillside (part of Hoople Care) we’re proud of our outstanding leadership. Our Registered Manager was awarded "Manager of the Year 2024" by the Hereford Times Care awards, and you’ll work directly alongside her and an experienced Deputy Manager as part of a highly motivated team. Together we’re shaping innovative, person‑centred care that makes a real difference to people’s lives.

Hillside Care Centre is a welcoming, vibrant residential care home in the beautiful south of Hereford (Redhill). We provide short‑term residential care with a strong focus on reablement and independence – supporting each individual to achieve their personal goals, whether that’s returning home or moving on to a long‑term care arrangement. Our dedicated team delivers high‑quality, person‑centred support in a warm, family‑style environment, making a genuine difference to the lives of everyone we care for.

Benefits

• Great Pension – 6% employer and 4% employee contributions with Aviva.
• Generous Annual Leave – 26 days + 8 bank holidays (rising to 31 + 8 after 5 years).
• Flexible Holidays – Buy or sell up to 3 days leave (excl. term‑time staff).
• Health & Wellbeing Support – Access to occupational health, short‑term counselling, physiotherapy, and 24/7 confidential counselling.
• Healthcare Cash Plan – Claim back up to 100% of everyday healthcare costs (dentist, optician, physio, 24/7 GP consultations, and more).
• Life Assurance – Up to 3x your annual salary.
• Enhanced Pay – Maternity, paternity and sickness benefits.
• Lifestyle Perks – Discounts on groceries, high‑street shopping, leisure, dining, airport parking, and vehicle maintenance (service, MOT, fuel cards, and insurance).
• Cycle to Work Scheme – Save on a new bike through salary sacrifice.
• Training & Development – Access to high‑quality learning, including care‑specific courses.
• Recommend a Friend Bonus – £500 for successful referrals.
• Annual Bonus – £250 contractual bonus plus additional performance bonuses.

We’re proud to offer more than just a job – we offer a supportive, flexible and rewarding workplace where you can grow and thrive. Ready to lead with us? Apply today and become a key part of an award‑winning care team making a genuine difference every day at Hillside.