Team Leader - Food & Beverage

The Rank Group; Swansea; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading bingo operator in the UK seeks a Team Leader for its Swansea venue. The ideal candidate will foster a fun and welcoming atmosphere and lead a dedicated team to ensure exceptional customer experiences. Key qualities include excellent communication skills, attention to detail, and a friendly demeanor. This role offers competitive pay, private pension, life assurance, and opportunities for career advancement, making it suitable for those looking to grow in a vibrant environment.

Benefits

Competitive pay

Paid breaks

Employee rewards platform

50% discount on food and soft drinks

Company Sick Pay Scheme

Pension

Life Assurance

Employee Assistance Programme

Opportunity to complete a funded Apprenticeship

Uniform provided

Qualifications

• Looking for people who love looking after customers.
• Must be fun, adaptable, caring, and hardworking.
• Commitment to providing excellent service.

Responsibilities

• Lead the team and ensure customers have a great time.
• Engage with the team to prioritize tasks and share success.
• Promote a welcoming atmosphere for customers.

Skills

Good communication skills

Attention to detail

Adaptability

Customer service orientation

Job description

Company Description

This is a fantastic opportunity to come and be a part of Mecca in one of our venues.

As you will know Mecca is a leading operator of bingo clubs in the UK and our venues offer amazing great-value food, drink and live entertainment.

Join us now for the chance to be part of an amazing team and be responsible for providing our customers with a memorable experience!

What’s in it for you?

• Competitive pay
• Paid breaks
• Industry-leading Employee Rewards platform. Enjoy savings on travel, restaurants, shopping and more!
• 50% discount across food and soft drinks to enjoy with up to three friends (across Grosvenor too!)
• Company Sick Pay Scheme
• Pension
• Life Assurance
• Employee Assistance Programme and access to in-venue Mental Health First Aiders
• Opportunity to complete a funded Apprenticeship
• Uniform provided

Job Description

Our Team Leaders are trained to be able to perform all the roles necessary to look after our wonderful Mecca customers. We are looking for fun, adaptable, caring and hardworking people to join our team. We want cheeky, chatty, genuine people to work in our clubs who are committed to providing service that makes people feel so welcome it’s like being part of the family.

Your adaptability will mean than you can get along with different people and work across all sections of the venue. You like to work hard and enjoy listening to our customers to find ways you can make their visit special. You are friendly with a smile that’s always on and committed to making our venues a place for fun and excitement.

As Team Leader, you will be responsible for making sure that we stay on track, leading the team and making sure our customers have a great time. You will be a confident communicator and able to engage the team to agree priorities and share success.

You will be a natural fit for our STARS values of Service, Teamwork, Ambition, Responsibility and Solutions and the behaviors that help bring excitement and entertainment to the customers and communities we serve.

Qualifications

Your attitude is more important than experience, we are looking for people who love looking after customers, are fun, adaptable, caring and hardworking who will fit into a cheeky chatty environment.

• Good communication skills
• High level of attention to detail
• A smile for everyone

Qualifications

• GAP% & GPs
• Allergens & Food Safety
• Team Management & Service Delivery