Team Leader

Build Recruitment; United Kingdom; On-site; GBP 32,000; Full time

Job summary

A leading recruitment firm in the UK is seeking an experienced Team Leader to oversee planning and logistics for a social housing repairs service. The successful candidate will manage a team to ensure efficient delivery of maintenance across a housing portfolio. Strong organizational and communication skills are essential, along with experience in a relevant field. This is a permanent full-time role based in Crawley.

Qualifications

• Experience in a planning, scheduling, or coordination role within housing or construction.
• Previous experience managing or supervising a team.
• Ability to work under pressure and adapt quickly.

Responsibilities

• Lead and manage the Planning Team for repairs and maintenance.
• Oversee daily job allocations and ensure SLAs and KPIs are met.
• Monitor performance and implement improvements where necessary.

Skills

Organizational skills

Communication skills

Team management

Scheduling software proficiency

Job description

Team Leader Housing repairs and logistics

Location: Crawley (RH10 9XN)
Salary: £32,000 per annum
Sector: Social Housing Repairs & Maintenance
Employment Type: Full-time, Permanent

About the Opportunity

We are currently recruiting for an experienced and motivated Team Leader to join a growing team based in Crawley. This is a fantastic opportunity to play a key leadership role on an exciting new contract with a national housing provider. The successful candidate will oversee the planning and logistics function for a busy repairs and maintenance service within the social housing sector. You will be responsible for leading a team of planners and customer service advisors to ensure the smooth, efficient, and customer-focused delivery of maintenance and repair works across a large housing portfolio.

Key Responsibilities

• Lead and manage the Planning Team, ensuring effective scheduling of responsive repairs, voids, and planned works.
• Oversee the daily allocation of jobs to operatives and contractors, ensuring all appointments are met in line with service level agreements (SLAs) and key performance indicators (KPIs).
• Support and guide Customer Solutions Advisors, including managing escalations and complex repair enquiries.
• Maintain oversight of call centre and team mailboxes, ensuring timely action and resolution of incoming requests.
• Monitor individual and team performance, carrying out reviews and implementing performance improvement measures as required.
• Act as the senior point of contact for operational queries, supporting both the team and the client relationship.
• Promote continuous improvement and ensure a high standard of service delivery at all times.

About You

• Experience in a planning, scheduling, or coordination role within housing, construction, or a maintenance-related field.
• Previous experience managing or supervising a team.
• Strong organisational and communication skills.
• Confident using scheduling software, housing management systems, and general IT tools.
• Ability to work under pressure and adapt quickly to changing demands.

Interested?

If you re looking for your next step in social housing and want to be part of a forward-thinking and ambitious team, please apply with your CV or call Leah Seber at Build Recruitment