Team Leader

CO-OP; Tewkesbury; On-site; GBP 25,000 - 30,000; Full time

Job summary

A popular local grocery store in Tewkesbury seeks a Team Leader to motivate staff and enhance customer experience. You’ll manage customer service excellence, address complaints, and support community projects. Flexible shift patterns include evenings and weekends, with a strong focus on team leadership and customer satisfaction. Fantastic benefits include significant discounts and development opportunities.

Benefits

60% discount on childcare fees

20% off food shopping

Up to £500 off holidays

Financial wellbeing app

Paid volunteering hours

Mental health support

Full training programs

Qualifications

• Enthusiasm and resilience to support colleagues during demanding times.
• Some previous supervisory experience is desirable.

Responsibilities

• Champion excellent customer service.
• Motivate and support the team by leading from the front.
• Take ownership of customer complaints.

Skills

Customer focused

Excellent communication

Team leadership

Flexibility

Confidence

Job description

Overview

Working as a Team Leader in Your Co-op, you'll be responsible for providing support to managers in coaching, guiding, and coordinating the work of the team to complete their tasks. You'll also drive them to increase sales, secure customer loyalty and attain store targets.

Your shift pattern may include some evenings and weekends, but we value your time outside of work and we'll make sure your rota is available 4 weeks in advance - giving you peace of mind to be able to make the most of your days off. We’ll review your application as soon as possible and if it matches with this role requirement, one of our friendly recruitment team will get in touch to chat and find out more about you. The next step of the process is to attend a face-to-face interview with a Store Manager where you can show us what you're made of and you may even get an offer the same day!

Responsibilities

• to champion excellent customer service
• to motivate and support the team by leading from the front
• to delegate the tasks fairly
• to understand how the store is performing against financial targets
• to have a good understanding of the products we sell and be able to offer guidance to customers sharing knowledge of local products and promotions
• to take ownership to ensure that customer complaints are dealt with professionally
• to be actively involved with community projects and supporting local community groups

Qualifications

• To be customer focused and deliver excellent store experiences
• A natural ability to listen, interact and communicate with customers and team members
• Enthusiasm and resilience to support your colleagues during demanding times
• Flexibility to work a range of shifts, ranging from daytimes to evenings and weekends
• Confidence and a friendly, approachable nature
• Some previous supervisory experience (desirable)

Benefits

• 60% discount on your childcare fees
• Save 20% on your food shopping expenses
• Get up to £500 off your next holiday
• Benefit from Wagestream - our financial wellbeing app
• Earn paid volunteering hours to give back to your community
• Access GroceryAid for dedicated colleague mental health support
• Engage in full training and accredited development programs