Team Leader

Greene King; Dorking; On-site; GBP 60,000 - 80,000; Full time

Job summary

A reputable hospitality company in Dorking is looking for a Team Leader to oversee operations and ensure customer satisfaction. This role involves leading by example, maintaining high standards, and coordinating the team during busy shifts. Applicants should possess strong customer service skills, adaptability, and a positive attitude. This full-time role offers several perks, including career development opportunities and various employee discounts.

Benefits

Competitive salary

Career development opportunities

33% discount on all brands

50% discount at Greene King Inns

Wagestream access

Qualifications

• Ability to provide a heartfelt and memorable customer experience.
• Deputise for management and resolve issues.
• Organise and coordinate the team effectively during shifts.

Responsibilities

• Ensure high standards and customer satisfaction.
• Maintain a safe and clean bar environment.
• Lead the team to ensure smooth operations during busy shifts.

Skills

Detail orientation

Customer service

Adaptability

Team player

Job description

As a Team Leader you'll lead by example making sure the team has everything they need so the shift runs like clockwork! You'll make sure the team maintain high standards and that our customers are kept happy.

Qualifications

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift making sure everything runs like clockwork.
• Make sure the bar is always safe, legal and clean and any issues are dealt with as quickly and safely as possible.

What you'll bring

• A great eye for detail making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can‑do attitude and be a real team player.

Additional Information

We're all about rewarding our teams' hard work, that's why you'll receive a competitive salary pension contribution as well as:

• The chance to further your career across our well‑known brands as one of the industrys top apprenticeship providers we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands so you enjoy your favourite food and drink at a discount.
• Free employee assistance program mental health well‑being financial and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels so you can enjoy a weekend away without breaking the bank.
• Refer a friend who you know could be interested in a new role. When they are placed you could earn up to 1500 for referring them!
• Wagestream access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug exclusive discounts with Three Mobile along with many more.

Remote Work: No

Employment Type: Full‑time

Key Skills: Hyperion, Acquisition, Asset, ABAP, Basic, Activex

Experience: years

Vacancy: 1