Team Leader

Connect Recruitment; Burnham; Hybrid; GBP 33,000 - 40,000; Full time

Job summary

A leading recruitment agency in the UK is searching for a Retailer Services, Credit Control and Sales Support Team Leader. The role involves managing a team of Customer Service Specialists, ensuring a market-leading experience for customers. Key responsibilities include compliance with regulatory requirements, building scalable processes, and supporting team development. The ideal candidate will have experience in financial services and a proven empathetic leadership style, aiming for high customer satisfaction and operational excellence.

Benefits

Competitive salary

Hybrid working environment

Qualifications

• Minimum 12 months experience managing teams.
• Experience in Financial Services Contact Centre environments.
• Empathetic and developmental leadership style.
• Experience in fast paced, sales driven environments.

Responsibilities

• Lead a team of Customer Service Specialists.
• Ensure compliance with regulatory requirements.
• Build efficient, scalable processes.
• Support training needs and issue resolution.

Skills

Team management

Customer service excellence

Empathetic leadership

Sales driven environment experience

Job description

Retailer Services, Credit Control and Sales Support Team Leader

Permanent
Full time
Slough
£36,600 + Bens + HYBRID 2 day WFH

Responsible for leading a team of Customer service Specialists ensuring all customers experience is market leading.

The role holder will be responsible for leading and developing a team Support Specialists to deliver best in class service and achieve Customer / Retailer satisfaction and departmental objectives. Responding to and processing all customer and retailer enquiries through the provision and collation of timely and accurate information and the completion of all relevant transactions with particular emphasis on finance activities. Through day to day actions ensure compliance of all regulatory requirements and industry standards. Also responsible for building efficient, scalable processes. Support training needs and ensure business transactions are frictionless and have the right pace to aid business growth.

KNOWLEDGE, EXPERIENCE AND QUALIFICATIONS

• Minimum 12 months experience of managing teams of people
• Experience of Financial Services Contact Centre environments
• An empathetic and developmental leadership style
• Have worked in a fast moving, progressive, sales driven environment