Team Lead — User Accounts & Service Delivery

Ministry of Justice; Burton on the Wolds; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A government agency in the UK is seeking a dedicated Team Leader to guide a team in delivering exceptional customer service and administrative support. The role demands strong leadership and organizational skills, alongside a commitment to team wellbeing. Key responsibilities include monitoring performance, ensuring effective operations, and identifying improvement areas. Applicants should have experience in a customer-focused environment and strong IT proficiency. Flexible working arrangements may be available; this role is essential for the agency's operations.

Benefits

Flexible Working Hours

Annual Leave

Training Opportunities

Pension Scheme

Qualifications

• Experience in an administrative role in a customer-focused environment is essential.
• Ability to motivate and support teams to deliver excellent service.
• Proficient in IT and adaptable to different technologies.

Responsibilities

• Lead and develop a team to achieve performance and service targets.
• Monitor and analyze team performance, recommending improvements.
• Ensure high standards of customer service are maintained.

Skills

Leadership

Customer Service

Organizational Skills

Communication Skills

Analytical Skills

Job description

A government agency in the UK is seeking a dedicated Team Leader to guide a team in delivering exceptional customer service and administrative support. The role demands strong leadership and organizational skills, alongside a commitment to team wellbeing. Key responsibilities include monitoring performance, ensuring effective operations, and identifying improvement areas. Applicants should have experience in a customer-focused environment and strong IT proficiency. Flexible working arrangements may be available; this role is essential for the agency's operations.