Team Lead Reporting

Serco Limited; Bristol; Hybrid; GBP 50,000 - 55,000; Full time

Job summary

A leading service provider in the UK is seeking a Team Lead - Reporting in Bristol. You will design and implement reporting solutions, mentor teams, and engage stakeholders to improve data presentation services. This permanent, full-time role requires a bachelor's degree and significant experience. Join a diverse team committed to excellence and innovation.

Benefits

25 days annual leave plus bank holidays

Contributory pension scheme up to 6%

Flexible working options

Onsite parking

Employee Assistance Programme

Career development training

Diversity and inclusion initiatives

Qualifications

• 6+ years designing and delivering business intelligence solutions with measurable impact.
• Experience engaging stakeholders at all levels, including senior leadership.
• Excellent communication skills.

Responsibilities

• Design and implement enterprise-level reporting solutions.
• Translate complex business requirements into actionable insights.
• Mentor and guide the business in self-service reporting.

Skills

Business intelligence solutions design

Stakeholder engagement

Communication

Problem-solving

Organizational skills

Education

Bachelor's degree in Computer Science, Engineering, Mathematics

Tools

Power BI

SQL

Excel

Domo

Tableau

Qlik

Job description

Team Lead - Reporting

Hybrid - 2 days per week onsite in Abbey Wood, Bristol
Full Time, Permanent
Salary - £50k-£55k dependent on experience

Are you a seasoned business intelligence leader with a passion for translating data into strategic insights? Do you thrive on shaping solutions that enhance performance and deliver measurable business value?

We're seeking a Team Lead - Reporting to join our Armed Forces Recruitment Services (AFRS) contract. This is a key role within the Data Management & Insight function, responsible for the design, implementation, and continuous improvement of reporting and data presentation services that drive operational excellence across Defence recruitment.

You’ll lead a team to build rich, interactive dashboards and business reports that support strategic, contractual, and operational objectives helping to shape a data‑driven culture across Serco and the MOD.

As part of this you’ll:

• Design and implement enterprise‑level reporting solutions that meet the needs of internal stakeholders and MOD clients.
• Translate complex business requirements into intuitive dashboards and actionable insights using tools such as Power BI, SQL, Domo, Excel, and more.
• Lead the development of functional roadmaps in consultation with stakeholders across AFRS, identifying opportunities for innovation and improvement.
• Champion best practices in reporting, data visualisation, and data governance.
• Act as a strategic partner to business and functional leads, helping them define what, why, and what‑if scenarios with data‑driven clarity.
• Mentor and guide the business in self‑service reporting, enhancing capability and reducing dependency.
• Drive adoption of reporting solutions by promoting clear, user‑focused design and delivering ongoing performance improvements.
• Maintain critical data assets including report catalogues, data dictionaries, and business glossaries.
• Contribute to the broader BI strategy, ensuring our reporting capabilities evolve with changing technology and business needs.

What you’ll need to do the role:

Experience:

• 6+ years designing and delivering business intelligence solutions with measurable impact.
• Proven track record working across operational, strategic, and corporate functions (Finance, HR, Procurement, IT).
• Experienced in engaging stakeholders at all levels, including senior leadership, partners, and external clients.

Technical Expertise:

• Advanced knowledge of Microsoft BI stack (Power BI, Domo, Excel, and more).
• Familiarity with additional tools such as Qlik, Tableau, or Domo is a plus.
• Understanding of data visualisation best practices, semantic layer design, and dashboard performance optimisation.
• Experience with advanced analytics, data science, and big data tools is desirable.

Education:

• Bachelor’s degree in Computer Science, Engineering, Mathematics, or related field (or equivalent professional experience).

Soft Skills:

• Excellent communication and stakeholder management.
• Self‑motivated, reliable, and detail‑oriented.
• Strong organisational skills and ability to manage competing priorities.
• A proactive problem‑solver with a continuous improvement mindset.

This role requires Baseline Personnel Security Standard (BPSS) and may require Security Check (SC) clearance.

Why Serco:

Serco’s purpose is to impact a better future – we bring together the right people, the right technology, and the right partners to create innovative solutions that deliver positive impact and address some of the most urgent and complex challenges facing governments globally. Our services are powered by more than 50,000 colleagues working across multiple sectors including defence, space, migration, justice, healthcare, transport, and customer services in four regions: UK & Europe, North America, Asia Pacific, and the Middle East.

In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement, and development won’t be hard to find. You’ll also work with great people. You’ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.

What we offer:

• 25 days annual leave plus bank holidays.
• Annual leave purchase scheme.
• Up to 6% contributory pension scheme
• Flexible working options.
• Free onsite parking.
• Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
• A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
• A safe and supportive culture.
• A company passionate about diversity and inclusion.

Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We’re a proud holder of the Silver Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.