Team Lead | Lead Delivery Driver

ATA North; City of Edinburgh; On-site; GBP 60,000 - 80,000; Full time

Job summary

A logistics company in Edinburgh is seeking a Team Lead/Lead Delivery Driver to manage daily operations and coordinate Deliver Associates. The ideal candidate will oversee delivery processes, ensure compliance with safety regulations, and provide operational guidance. Strong organisational and communication skills, alongside a proven background in delivery driving, are essential for this role. Join a respected firm making strides in last-mile logistics and sustainability.

Qualifications

• Proven experience in last-mile delivery driving.
• Ability to coordinate multiple drivers and schedules.
• Strong communication and interpersonal skills.

Responsibilities

• Coordinate day-to-day operations of Deliver Associates.
• Oversee daily activities and ensure timely deliveries.
• Handle urgent issues like delays and client concerns.

Skills

Organisational skills

Communication skills

Problem-solving skills

Vehicle maintenance understanding

Data entry capability

Job description

Role: Team Lead/Lead Delivery Driver - Multi Drop - Self-Employed

Work Patterns: Our LD's must work 6-days per week.

Contract Term: Indefinite

Pay: Attractive Day Rate

Role Overview

The Lead Driver will act as the day-to-day on-site coordinator for Deliver Associates (DAs), serving as the primary point of contact for both DAs and clients. This role involves ensuring smooth daily operations, providing operational guidance, conducting vehicle checks, managing communications, and addressing issues as they arise. The Lead Driver also assists with training and ensures compliance with safety and operational standards.

Supervision of Drivers

• Oversee the daily activities of DAs, ensuring they follow assigned routes and complete deliveries on time
• Conduct daily check-ins with the team and manage daily dispatch for the site
• Record and raise absence logs
• Ensure DAs meet safety score targets
• Assign two week rolling rota
• Check PROD entries and ensure end-of-day forms are completed
• Monitor driver performance and provide regular operational feedback
• Work to agreed targets for route completion and delivery performance

Communication & Coordination

• Act as the main on-site contact between DAs and management
• Maintain open communication with DAs, resolving operational issues or delivery concerns
• Conduct weekly check-ins with Recruitment and Senior Management to highlight any DAs concerns or replacement needs
• Manage the internal communication groups: adding and removing DAs as they join or leave

Training & Development

• Provide hands-on familiarisation for new DAs, including delivery expectations, driving assessments, and customer service standards.
• Support ongoing skills development for DAs to improve efficiency and adherence to operational guidelines

Vehicle and Equipment Management

• Ensure weekly vehicle checks are up to date, including safety inspections and roadworthiness confirmation
• Report any vehicle issues or maintenance needs promptly
• Complete accident reporting within agreed SLA timeframes

Issue Resolution

• Handle urgent issues such as delivery delays, vehicle breakdowns, or route changes
• Escalate significant operational challenges or client concerns to senior management

Client Interaction

• Address client queries or concerns about deliveries
• Ensure client-specific requests are understood and met

Compliance and Safety

• Ensure DAs follow safety and operational requirements at all times
• Enforce PPE use and wearing of lanyards on-site

Requirements

• Proven experience in last-mile delivery driving
• Strong organisational skills with the ability to coordinate multiple drivers and schedules
• Excellent communication and interpersonal skills
• Understanding of vehicle maintenance and common operational issues
• Strong problem-solving skills and ability to work under pressure
• Basic reporting and data entry capability

Benefits

Why Join Us?

At ATA North, we're proud to be a leading force in last-mile logistics across Scotland and the North of England. We partner with some of the UK's most recognised national and international brands to deliver fast, reliable, and customer-focused solutions. With a fleet of over 350 vehicles and a network of strategically placed managed or supplied depots, we deliver more than 30,000 parcels daily in the North. Across our wider group in England, our combined fleet exceeds 900 vehicles, delivering over 33 million parcels annually — and we're still growing. Join a company where innovation, scale, and people power come together to move things forward — every day.

What We Do

At ATA North, we power the last mile. We support major delivery companies by managing local delivery operations across an expanding network of depots throughout the UK. Our dedicated fleet covers thousands of routes, ensuring parcels reach homes and businesses safely, efficiently, and right on time — every time.

Our Green Commitment

Sustainability drives our future. ATA North is committed to reducing our environmental impact through smarter logistics and cleaner operations. From lowering our carbon footprint to eliminating pollution across our network, we're focused on building a zero-emissions delivery model that's both responsible and resilient.

Our Culture & Ethos

We do things the right way — with integrity, hard work, and mutual respect. Our culture is rooted in accountability, teamwork, and a shared commitment to excellence. Whether it's supporting our drivers, our operational teams, or client partners, we go above and beyond to make a difference. We recognise and reward those who take pride in their work and deliver with purpose.

ATA North

Your Delivery Partner — Anytime. Anywhere.