Team Lead (Dorset)

Recovery Focus; Gillingham; On-site; GBP 31,000 - 42,000; Full time

Job summary

A prominent mental health charity seeks an experienced Team Leader for their Dorset hub. This pivotal role involves managing the Single Point of Contact team to ensure high-quality services and effective partnership working. Candidates should demonstrate proven leadership experience, a commitment to service excellence, and the ability to drive innovation in support processes. The position offers a supportive environment with a strong focus on team development and service improvement, along with a comprehensive benefits package.

Benefits

27 days’ annual leave

Pension scheme with employer contribution

Life assurance

Enhanced sick pay

Birthday leave

Professional fee reimbursement

Online GP access and Employee Assistance Programme

Recognition and long service awards

£500 bonus

Cycle to Work scheme

Discounts via various platforms

Free will writing service

Qualifications

• Proven experience leading, managing and motivating teams.
• Strong commitment to excellent service delivery and stakeholder engagement.
• Ability to oversee day-to-day operations and ensure timely, appropriate support.
• Confidence in preparing reports and undertaking statistical analysis.
• Excellent written and verbal communication skills.
• A proactive, solutions-focused approach.
• Flexibility to support evolving services and develop new pathways.

Responsibilities

• Provide effective line management for the SPOC team.
• Offer strong leadership to ensure high-quality delivery.
• Drive innovation in SPOC processes to enhance performance.
• Lead and develop the Relative Support offer to meet service needs.
• Facilitate group supervision and lead regular team meetings.
• Deliver training and coaching to support staff development.
• Support the continuous improvement of partnership working.

Skills

Leadership

Customer Service

Service Delivery

Data & Reporting

Communication

Problem-Solving

Adaptability

Job description

Team Lead (Dorset)

Location : Dorset (based at Weymouth, Wimborne or Gillingham hubs)

Service Area : Countywide Dorset (excluding Bournemouth, Christchurch & Poole)

Contract Type : 26 hours per week, Permanent

Salary : £31,030 - £41,980

An exciting opportunity has arisen for an experienced and motivated Team Leader to join our expanding service across Dorset. This pivotal role will provide leadership to our Single Point of Contact (SPOC) function, ensuring high-quality service delivery and effective partnership working across the county.

You will be part of a dynamic management team, playing a key role in shaping service delivery, developing innovative processes, and supporting staff to deliver the best possible outcomes for the people we support.

About the Role

As Team Leader, you will provide effective leadership, oversight and line management to the SPOC team, ensuring services operate efficiently, responsively and to a high standard. The role is countywide and will involve travel between Dorset hubs where required to meet service needs.

You will thrive in a fast-paced environment, confidently problem-solve, support staff development and contribute to continuous service improvement.

What You’ll Do

In addition to the duties outlined in the full Job Description, you will be responsible for :

• Providing effective line management for the SPOC team
• Offering strong leadership and operational oversight to ensure high-quality delivery
• Driving innovation in SPOC processes and leading initiatives to enhance performance
• Leading and developing the Relative Support offer to meet service needs
• Facilitating group supervision and leading regular team meetings
• Delivering training and coaching to support staff development and best practice
• Supporting the continuous improvement of partnership working and referral pathways
• Actively contributing as a member of the management team, supporting service-wide decision-making

To Succeed in This Role

We’re seeking an enthusiastic and experienced leader with a passion for service excellence and team development.

Essential skills and experience include :

• Leadership: Proven experience leading, managing and motivating teams
• Customer Service: Strong commitment to excellent service delivery and stakeholder engagement
• Service Delivery: Ability to oversee day-to-day operations and ensure timely, appropriate support
• Data & Reporting: Confidence in preparing reports and undertaking statistical analysis
• Communication: Excellent written and verbal communication skills
• Problem-Solving: A proactive, solutions-focused approach
• Adaptability: Flexibility to support evolving services and develop new pathways

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package :

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family-friendly pay
• Birthday leave and the option to buy up to 5 extra days’ annual leave
• Professional fee reimbursement for relevant qualifications
• 24 / 7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our and portals
• £500 bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team :

Closing Date :

2025-12-19