Team Assistant - Property, Casualty, Technical & Special Risks

Charles Taylor; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global professional services firm in the City of London is seeking a PCTSR Team Assistant to provide administrative support. This role involves managing case creation and liaising with billing teams, as well as coordinating travel arrangements and preparing communications. The ideal candidate will have prior experience in administrative roles, exceptional Office skills, and a strong attention to detail. Join a supportive and dynamic team that values learning and development.

Benefits

Continuous learning and development opportunities

Support for professional qualifications

Qualifications

• Previous experience providing administration/secretarial/PA support in a corporate environment is preferred.
• Intermediate/expert level skills in Outlook, Word, and Excel.
• Demonstrates attention to detail and a desire to get things done 'Right First Time'.
• Professional and responsive approach.

Responsibilities

• Provide administrative support to the Property, Casualty, Technical & Special Risks team.
• Manage urgent case creation and ongoing case management.
• Liaising with billing and treasury team.
• Coordinate travel arrangements for team members.
• Prepare and proofread reports, letters, and communications with clients.

Skills

Microsoft Office skills

Excellent communication and interpersonal skills

Attention to detail

Proactive and efficient

Diary management

Team player

Job description

Background

Charles Taylor is a global provider of professional services and technology solutions dedicated to enabling the global insurance market to do its business fundamentally better. Dating back to 1884, Charles Taylor now is currently in more than 120 locations spread across 30 countries in Europe, the Americas, Asia Pacific, the Middle East and Africa.

Charles Taylor believes that it holds a distinctive position in its markets in that it can provide professional services and technology solutions in order to support every stage of the insurance lifecycle and every aspect of the insurance operating model.

Charles Taylor Adjusting focuses on commercial losses and claims across all major lines and geographies, many of which are large and complex in nature. We handle onshore and offshore claims, across 4 main divisions; Property, Casualty, Technical & Special Risks, Marine, Aviation, Natural Resources and believe we are the only global loss adjuster to have achieved a true market leadership position across all these disciplines.

For more information, please visit www.charlestaylor.com

The Role

The PCTSR Team Assistant will provide administrative support to the Property, Casualty, Technical & Special Risks team on the day to day running of the business.

Key Responsibilities

• Urgent case creation and management, including the following tasks:
  • Open new cases, register same on our various core systems and support the ongoing management of these cases, in these systems e.g. CTA’s internal Case Management and Accounting (CMA) system, Go-Trex, & eCases
  • Ensure the correct case related expenses and disbursements are entered onto CMA before any invoices are processed by CTA’s Working Capital team; investigate and resolve any discrepancies
• Produce case related MI, as required
• Liaising with billing and treasury team
• Travel management e.g. co‑ordinating travel arrangements
• Sending out meeting communications Document creation e.g. preparation / proof‑reading of reports, letters and general communications with clients
• General adjuster support, including the following tasks:
  • Being a point of contact for issues with time recording.
  • Managing and monitoring of Time‑bars.
  • Marketing and client events e.g. assist with the arrangement of special events and market seminars
• Build strong relationships with Adjusters, Internal stakeholders and external clients, where appropriate, and proactively follow up on related queries / issues.
• As required, support the team in the delivery of external support services e.g., Association of Average Adjusters.
• Perform other support activities and provide general assistance to adjusters to ensure the efficient running of the team.
• Carry out Ad Hoc duties and tasks that are allocated to you at the discretion of management and that are within your capabilities and within the scope of your post.
• Demonstrate and champion Charles Taylor Values by ensuring Agility, Integrity, Care, and Accountability and Collaboration.

Required Skills

• Previous experience preferred, providing administration / secretarial / PA support in a corporate environment.
• Microsoft Office skills especially, Outlook, Word and Excel at intermediate/expert level.
• A great team player, who is also able to work independently.
• General secretarial skills, including diary management.
• Demonstrates attention to detail and a desire to get things done “Right First Time”.
• Professional and responsive approach.
• Proactive and efficient.
• Flexible, with a hands‑on approach to getting work done.
• Excellent communication and interpersonal skills.
• Self‑motivated.
• Results / deadline orientated.

Why join Charles Taylor?

We are very proud of the fact that nine out of ten of our people recommend Charles Taylor as a place to work. We pride ourselves on having a positive work environment where our people are empowered to make the best decisions and where learning is valued highly and shared across our business.

We are very committed to ensuring our people are given continuous learning and development.As well as structured induction programmes and job training, we provide study support for relevant professional qualifications and have a Core Learning & Development Curriculum.

Equal Opportunity Employer

Here at Charles Taylor, we are proud to be an Inclusive Employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

Our external partnerships and the dedicated work we do in promoting a transparent and fair recruitment and selection process all contribute to the successful, inclusive and diverse culture and environment which we are proud to be a part of at Charles Taylor.