Team Administrator

Black Country Healthcare NHS Foundation Trust; Stourbridge; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare organization in Stourbridge is seeking an administrative support professional to manage referrals and assist clinical staff. The role involves processing new referrals, maintaining electronic patient records, and ensuring effective communication with patients and stakeholders. Ideal candidates will have experience in administrative roles and a strong commitment to a patient-centered approach.

Qualifications

• Experience in administrative roles, preferably in healthcare settings.
• Strong communication skills and a patient-centered approach.
• Proficient in using electronic patient record systems.

Responsibilities

• Provide comprehensive administrative support within the team.
• Manage the processing of referrals into the service.
• Ensure effective communication with internal and external stakeholders.

Job description

Overview

To support clinical service in providing efficient administration resources to safely manage the daily demand of referrals entering our service and process these referrals with a patient centred approach.

Responsibilities

• Provide comprehensive administrative support within the team, creating correspondence to support clinical service.
• Manage the processing of new referrals into the service in accordance with locally defined Standard Operating Procedures. This may include registration of new patients onto the Electronic Patient Record (EPR) system and creating new referrals.
• Process referrals appropriately by booking appointments for groups or treatment and clinic appointments as required, arranging cancellation of appointments and rescheduling where requested in a timely manner.
• Manipulation of the Electronic Patient Record system to enter and retrieve patient data as required to support the navigation of referrals.
• Managing all incoming telephone calls politely and efficiently, taking messages as required and navigating all calls appropriately in line with the Standard Operating Procedure.
• Providing a high standard of communication with a patient centred approach at all times.
• Communicating effectively with internal and external stakeholders, acting as an ambassador for the organisation when responding to queries by telephone or electronically.