Team Administrator

Dorset HealthCare University NHS Foundation Trust; Bournemouth; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare organization in Bournemouth is seeking a Team Administrator for its At Risk Mental State Service. This role involves providing comprehensive administrative support, managing office systems, and liaising with both staff and the public. The ideal candidate will have strong attention to detail, excellent communication skills, and be proficient in Microsoft Office applications. This position requires an Enhanced DBS check and the ability to handle potentially challenging interactions sensitively.

Qualifications

• Strong attention to detail and ability to manage workload effectively.
• Experience in providing administrative support in a healthcare setting.
• Ability to handle challenging situations while maintaining professionalism.

Responsibilities

• Provide comprehensive administrative support to the team.
• Maintain records and manage appointments efficiently.
• Liaise with public and healthcare professionals regarding patient care.

Skills

Attention to detail

Ability to multi-task

Strong communication skills

Tools

Microsoft Outlook

Microsoft Word

Job description

Team Administrator – At Risk Mental State (ARMS) Service

Our At Risk Mental State (ARMS) team is expanding, and we have a fantastic opportunity for a Team Administrator.

ARMS is a specialist mental health service based on NICE-recommended interventions, including comprehensive psychological assessment and interventions for ARMS/psychosis and co‑existing mental health problems (depression, anxiety, emerging personality disorder, substance misuse). These are supported with family interventions, care coordination, social prescribing, and education/employment support.

We are looking for a motivated and enthusiastic individual with strong attention to detail to provide comprehensive administrative support to the team.

You will require the ability to multi‑task and work flexibly to manage the workload in accordance with agreed quality standards, and demonstrate a good knowledge of Microsoft Office programmes including Outlook and Word.

Employment in this post requires an Enhanced Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of. Applicants who subscribe to the DBS update service are able to present a valid DBS certificate instead of requiring a new check.

You will support all staff and doctors in the office by undertaking administrative and clerical duties with referrals to EIS, scheduling of appointments, team meeting minutes, professional meeting minutes, typing clinic letters.

You will liaise with members of the public in their dealings with the team/service, some of whom may prove at times to be distressed, challenging, or aggressive in manner.

You will liaise with other EIS team members to organise and deliver a safe and efficient office system to support sound patient care, consistent with clinical governance, whilst helping the team to achieve targets and complete timely returns of information.

You will provide information to patients, staff, carers, relatives, GPs, Community Health Teams, relating to appointments, patient care, service pathways and meetings, verbally by telephone, face to face or written in a tactful and courteous manner often requiring non‑clinical advice involving careful analysis of delicate situations regarding patient care, requiring knowledge of patient confidentiality.

You will maintain records including computerised systems to include electronic health record RIO, databases and spreadsheets required by the Team, e.g. therapy waiting information, group therapy lists, trackers of doctors’ clinic appointment letters.

Applications from candidates that require current Skilled worker sponsorship to work in the UK are unfortunately ineligible to apply for this position.

About Dorset HealthCare

At Dorset HealthCare we’re on a mission to empower people to make the most of their lives through our outstanding, joined‑up healthcare services. We’re a dynamic, forward‑looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We do things differently here – it’s one of the reasons the CQC rated us ‘outstanding’ in 2019. It’s also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you’re looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000‑strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you’ll be part of a strong team, challenge yourself, build a career, and teach us what we don’t know. And you’ll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.

For further details / informal visits contact: Name: Simon Potterton Job title: Service lead Email address: [e-mail] Telephone number: 01202 584336