Systems Support Technician - Excellent benefits

Office Angels; England; On-site; GBP 27,000 - 32,000; Full time

Job summary

A recruitment agency is seeking a proactive Systems Support Technician in Brentwood, Essex. The role involves providing 1st and 2nd line IT support across devices, maintaining Windows environments, and managing user accounts. Ideal candidates should have strong IT support experience, familiarity with Active Directory, and excellent problem-solving skills. A valid driving license is required for occasional travel between sites. Comprehensive benefits include holidays, pension, and private medical insurance.

Benefits

25 days holiday + Bank Holidays

Company pension

Private medical insurance

Life assurance scheme

Additional payment and long service days after 5 years

Qualifications

• Experience in IT support, particularly with Windows environments.
• Strong understanding of Active Directory and Exchange administration.
• Familiarity with virtualisation technologies (e.g., VMWare).

Responsibilities

• Install, configure, and maintain Windows desktop environments.
• Provide 1st and 2nd line support via the IT Service Desk.
• Support users in both physical and virtualised environments.
• Configure and install hardware and software.
• Administer user accounts in Active Directory and Exchange.

Skills

IT support experience

Familiarity with VMWare

Active Directory knowledge

Excellent problem-solving skills

Strong communication skills

Willingness to travel

Tools

Windows 10

Windows 11

Microsoft Exchange

Mitel

Job description

Systems Support Technician

Location: Brentwood, Essex

Salary: 27,500

Working Hours: Monday - Friday 9.00am - 5.00pm

Benefits: 25 days holiday + Bank Holidays, company pension, private medical insurance, life assurance scheme, additional payment and long service days after 5 years' service and EAP service (free counselling and guidance for employees)

You must be a car driver with access to your own vehicle as occasional travel to other sites may be required

We are seeking a proactive and technically skilled Systems Support Technician to join our client's team on a permanent basis. This role is essential in providing 1st and 2nd line IT support across a range of devices and systems, ensuring seamless operation and user satisfaction.

Key Responsibilities

• Install, configure, and maintain Windows 10 and Windows 11 desktop environments.
• Provide 1st and 2nd line support via the IT Service Desk.
• Support users in both physical and virtualised (VMWare) environments.
• Configure and install hardware and software for desktop and mobile devices.
• Ensure communication systems operate efficiently and resolve incidents promptly.
• Administer user accounts in Active Directory and Exchange, managing permissions and access to confidential data.
• Provide remote support and travel between locations when required.
• Support enterprise messaging systems (Microsoft Exchange) and unified communications (Mitel).
• Perform additional tasks as required by departmental and business needs.

What We're Looking For

• Experience in IT support, particularly with Windows environments.
• Familiarity with virtualisation technologies (e.g., VMWare).
• Strong understanding of Active Directory and Exchange administration.
• Excellent problem-solving and communication skills.
• Willingness to travel and support remote offices.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.