System Support Officer

Brackenberry Limited; Newtown; On-site; GBP 24,000 - 30,000; Full time

Job summary

A local authority partner is seeking a System Support Officer for a 3-month contract in Newtown, Wales. The role requires delivering high-quality technical support for ERP systems, focusing on user inquiries and system maintenance. Key qualifications include GCSE level education and practical experience in customer-focused technical support, especially using Agresso or Oracle systems. A full UK driving license is necessary. The position is expected to extend based on client needs.

Qualifications

• Experience in a customer-focused support or technical environment is crucial.
• Practical experience using ERP systems is essential.
• A full UK driving license is required.

Responsibilities

• Serve as the initial contact for system users and perform assessments of issues.
• Execute daily tasks including managing interfaces and performing service request activities.
• Assist in preparing user guides and identifying service improvements.

Skills

Customer-focused support

Technical troubleshooting

ERP systems experience

Data Protection knowledge

Education

GCSE Level Education

Tools

Agresso

Oracle

Job description

We are working closely alongside with a local authority in Cambridgeshire to assist with the appointment of a System Support Officer on a 3-months contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration., The Systems Support Officer serves as a vital member of the LGSS Business Systems Team, contributing to the effective operation and maintenance of Enterprise Resource Planning (ERP) systems. The primary focus of this role is to provide high-quality, customer-focused technical support, ensuring that business systems meet both statutory requirements and the evolving needs of users. The post holder acts as a first point of contact for system queries and may deputize for the Business Systems Support Manager when necessary.

Responsibilities

• Serve as the initial contact for system users, performing assessments of incoming issues and resolving basic technical problems or escalating complex cases to functional analysts.
• Execute daily tasks including managing interfaces, extracts, and reports, as well as performing service request activities such as user administration and updating lists of values.
• Manage the call list via LANDesk and the team inbox, ensuring accurate records are maintained for incidents and change requests involving third-party suppliers.
• Assist in preparing user guides to enhance learning. Identify and suggest service improvements to ensure the continued relevance and timeliness of the ERP service.
• Work proactively with colleagues across the wider LGSS department (such as Helpdesk and User Admin) to ensure collaborative and timely service delivery.

Qualifications

• GCSE Level Education.
• Proven experience in a customer-focused support or technical environment.
• Practical experience using ERP systems (specifically Agresso or Oracle).
• Experience in producing system reports and troubleshooting technical issues.
• Knowledge of Data Protection and experience within Local Government.
• A full UK driving license.