System Support Engineer

Talent Finder; Harrogate; On-site; GBP 25,000 - 30,000; Full time

Job summary

A managed IT services provider in Harrogate is seeking a System Support Engineer for an onsite role. The ideal candidate will have at least 2 years of IT Support experience, AZ-900 certification, and a strong background in Windows Server and Azure. Responsibilities include diagnosing complex issues, mentoring junior staff, and maintaining the IT infrastructure. This position offers competitive salary in the range of £25,000 to £30,000 per annum and a collaborative work environment.

Benefits

28 days of paid holiday, including bank holidays

Opportunities for professional development

Collaborative technical team environment

Qualifications

• Minimum of 2+ years’ experience in IT Support or a similar technical role.
• Strong understanding of Windows Server, Azure, and core networking.
• Ability to commute daily to the Hertfordshire office (onsite role only).

Responsibilities

• Diagnose and troubleshoot escalated hardware, software, and network issues.
• Develop solutions to complex technical problems.
• Create clear technical documentation for internal and external use.

Skills

Windows Server administration

Azure IaaS

Strong networking knowledge

Excellent communication skills

Problem-solving abilities

Education

AZ-900 certification

Tools

Active Directory

DNS

DHCP

Microsoft Azure

Hyper-V

Job description

System Support Engineer | St Albans, Hertfordshire | Full Time, On-site | £25,000 to £30,000 per annum

Our client is a managed IT services provider operating across three countries, offering a comprehensive range of IT services from consultancy through to full implementation, alongside a core 24/7/365 IT support service for SMEs worldwide.

Their mission is to support SMEs in scaling effectively by acting as a strategic IT partner, managing all aspects of their technology needs so businesses can focus on their core operations.

Through strategic partnerships with leading OEMs such as Microsoft, SAP, Adobe, and Cisco, they deliver a broad suite of IT solutions and ensure high-quality, secure, and fully compliant IT services.

What’s in it for you?

• 28 days of paid holiday, including bank holidays
• Join a growing managed IT services provider operating across three countries
• Work with industry-leading technologies and OEM partners, including Microsoft, SAP, Adobe, and Cisco
• Opportunities for professional development, mentorship, and progression
• Be part of a collaborative, supportive technical team committed to delivering high‑quality IT services

Are you the right person for the job?

Our client is looking for someone who has:

• A minimum of 2+ years’ experience in IT Support or a similar technical role
• AZ-900 certification (required)
• Strong understanding of Windows Server, Azure, and core networking
• Excellent communication skills with the ability to support both technical and non‑technical users
• Strong problem‑solving abilities and a proactive approach to resolving technical issues
• UK Citizen or Permanent Resident status
• No visa sponsorship available. No visa holders.
• Ability to commute daily to our Hertfordshire office (onsite role only)

What will your role look like?

As a System Support Engineer, you will provide advanced technical support to end users and assist in the administration of our IT infrastructure. You’ll work closely with senior engineers, support internal improvements, and mentor Level 1 engineers to enhance overall team performance.

Key Responsibilities:

• Diagnose and troubleshoot escalated hardware, software, and network issues
• Develop solutions to complex technical problems
• Create clear technical documentation for internal and external use
• Mentor Level 1 support engineers
• Work with Level 3 support and other teams to resolve specialised or advanced issues
• Assist in administering and maintaining the IT infrastructure:
  • Windows Server
  • Active Directory, Group Policy, DNS, DHCP
  • Network devices and configurations
  • Collaborate with vendors and external service providers
  • Support asset management and maintain accurate IT records
  • Participate in patch management and system maintenance
  • Apply knowledge of Networking and Azure daily

Technical Skills Required:

• Proficient in Windows Server (2016+) administration
• Strong knowledge of Azure IaaS, AADS/Entra, MDM, groups & permissions
• Advanced desktop support experience
• Experience with disk management, user profile backup/restore, Outlook & OneDrive
• Strong networking knowledge: Layer‑2/3 switches, routers, DNS, DHCP, VLANs, IPSec VPN
• Familiar with Hyper‑V, Microsoft Azure IaaS, and Office 365 (including SharePoint Online)
• Experience with ticketing systems and Remote Desktop Services (RDS)

What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!

Your data will be handled in line with GDPR