Switchboard Supervisor

NHS; Redhill; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading healthcare provider in Redhill is seeking a Switchboard Supervisor responsible for overseeing switchboard operations and ensuring high-quality telephony service. Ideal candidates will demonstrate professionalism, effective decision-making skills in high-pressure situations, and a commitment to quality service delivery. The role offers opportunities for career development and a positive working environment.

Benefits

Excellent training opportunities

Flexible working

Strong emphasis on health and wellbeing

Qualifications

• Evidence of a good standard of written English appropriate to the role.
• Suitability for role evidenced in supporting statement.
• Meet the essential education/qualifications required for the role.

Responsibilities

• Ensure continuity of services and quality customer-focused service.
• Make decisions in a fast-moving environment.
• Suggest improvements and ensure adequate shift cover.

Skills

Good standard of written English

Professionalism

Decision making in high-pressure situations

Job description

The Trust computer-based Switchboard provides the first point of contact for most callers into East Surrey Hospital.

As well as working as part of the switchboard, the post holder is responsible for the day to day supervision of switchboard and the consistent delivery of a high standard telephony/Switchboard service ensuring continuity of services and a quality, customer focused service.

The post holder should present as a role model and show high standards of professionalism, to work calmly and efficiently and be able to make decisions in what is often a high-level and fast-moving environment. Staff are frequently required to make immediate decisions in the event of problems and this can require a high standard of response and discretion. Part of the role of the Switchboard Supervisor is to suggest improvements and ensure that adequate shift cover is in place enabling an efficient, informative and professional service to all external and internal callers into the hospital and during emergency situations.

Main duties of the job

For further information, please see the attached trust job description and person specification for a full list of duties and responsibilities.

About us

We are a leading local employer with a diverse workforce of approximately 6,000 staff, dedicated to providing healthcare services to a growing population of around 780,000 individuals.

Our Trust provides both emergency and planned healthcare across East Surrey, North-East West Sussex, and South Croydon - covering towns like Crawley, Horsham, Reigate, and Redhill. Our main hospital, East Surrey in Redhill, offers a full range of acute and specialist services and is also the closest trauma unit to Gatwick Airport. We also provide outpatient, diagnostic, and planned care services at sites including The Earlswood Centre, Caterham Dene Hospital, Oxted Health Centre, Crawley Hospital, and Horsham Hospital.

We are proud to be an inclusive employer, and we work hard to create an environment where everyone feels valued and supported. At our Trust, we strive to be the best place to work and receive care. We are dedicated to supporting you in your current role while helping you grow and develop your career. As part of our team, you will have access to excellent training opportunities, flexible working, dedicated support networks, and a strong emphasis on health and wellbeing to ensure a thriving and positive work environment.

Job responsibilities

For further information regarding the role please read the attached job description and person specification.

Person Specification

Criteria

• Evidence of a good standard of written English appropriate to the role
• A complete and accurate application
• Suitability for role evidenced in supporting statement
• Evidence of essential experience for role
• Meet the essential education/qualifications required for the role
• Hold the necessary mandatory professional/clinical registration
• Evidence of the Trust values and behaviours
• Evidence of any other essential criteria outlined in the person specification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.